General Manager

Company Overview

Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The General Manager leads a client-based profit center with full accountability for team performance operational execution and financial results. First and foremost this role is a people leader - responsible for building developing and retaining a high-performing team that delivers exceptional service and drives results. The GM sets the tone for culture accountability and engagement within the operation. They coach leaders establish clear expectations and create an environment where Extra Milers can perform at their best. Strong people leadership is equally as important as operational discipline.

In addition to developing talent the General Manager owns the client relationship at the local level and is accountable for meeting service quality and financial benchmarks. Our GMs are not just operators - they are business leaders who balance labor efficiency cost management and process execution with intentional leadership and team development to ensure long-term profitability and growth.

Competencies

Ethics and Values

Problem solving

Customer focus

Drive for results

Conflict resolution

Functionaltechnical skills

Managing & measuring work

Timely decision making

Developing direct reports & others

Delegation

Motivating others

Organizing

Essential Duties and Responsibilities

The essential functions include but are not limited to the following

Driving and maintaining the Company culture purpose and core beliefs through hands-on training effective onboarding and selection of new Extra Milers within the location

Managing all people and operations leaders assigned to the local operation to ensure deliverables business goals and profitability are achieved in a timely and cost-effective manner

Responsible for consistently meeting and exceeding client service goals

Responsible for leading the profit center through change whether internal or external and ensuring continuity in communication around expectations

Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments

Maintaining a professional appearance always while setting an example for employees alike

Ensure daily stand-ups with service providers and team are conducted consistently ensuring performance rankings are accurate and updated daily following standard Company operating procedures

Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements

Ensuring measurement and effectiveness of all internal and external processes providing timely accurate and complete reports on the operating condition of the Company

Ensures the implementation and maintenance of Lean warehouse principles

Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships

Maintaining the upkeep and maintenance of all assigned assets both from RLX and the client

Ensuring standards for quality client expectations and operator performance are maintained and that cost-effective technology and processes are utilized to maximize productivity and profitability

Ensuring successful compliance and performance of all vendors and service providers

Developing monitoring and reporting operating costs within functional areas alerting Senior Leadership of cost and labor overrun recommending and implementing solutions to problems

Advising managers on labor issues including safety security employee relations scheduling training grievances and the like ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner

Managing and maintaining budget and controls expenses

Hiring training developing and appraising staff effectively taking corrective action as necessary on a timely basis and in accordance with company policies

Maintain a respectful and professional relationship with all vendors and service providers

Performing other work-related duties as assigned

Minimum Qualifications Knowledge Skills and Abilities

Bachelors degree in a relevant field of study or equivalent combination of education and experience

Minimum of 5-7 years of warehouse distribution andor supply chain operations with at least 3 years of managerial experience

Must be proficient in Microsoft Office suite including Excel

Ability to complete work in a timely accurate and thorough manner

Effective verbal and written communication skills

Ability to exhibit a professional manner when dealing with conflict

Ability to coach and develop employees

Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully