General Manager - HVAC/Plumbing

General Manager – Supreme HVAC

Position Summary

Key Responsibilities

Business & Operational Leadership

• Provide overall leadership and direction for Supreme HVAC, with accountability for the performance of the business.
• Oversee day-to-day HVAC operations, including service, maintenance, repair, installation, scheduling, dispatch, and supporting office functions.
• Establish clear operating priorities, performance expectations, and accountability across the organization.
• Ensure work is scheduled, executed, documented, and completed efficiently while maintaining high standards for quality and customer service.
• Evaluate existing workflows, systems, and processes and implement improvements that increase productivity, efficiency, scalability, and profitability.
• Use operational and financial data to identify trends, address performance gaps, and make informed business decisions.
• Partner with corporate and shared-service teams to effectively support business operations and strategic initiatives.
• Lead the organization effectively through seasonal demand fluctuations, changing business priorities, and continued growth.

Financial & P&L Management

• Own and manage the financial performance of the business, including revenue, gross margin, operating expenses, EBITDA/profitability, and cash performance.
• Develop and manage annual budgets, forecasts, operating plans, and financial targets.
• Review P&L statements and key financial and operational metrics to understand business performance and identify areas requiring action.
• Manage controllable expenses while ensuring appropriate resources are available to support employees, customers, and business growth.
• Identify and execute cost-saving, productivity, and margin-improvement initiatives.
• Monitor labor utilization, productivity, material costs, inventory, purchasing, and other major drivers of profitability.
• Share accountability for receivables and collections and ensure appropriate controls around cash, equipment, parts, materials, and inventory.
• Maintain appropriate inventory levels while minimizing excess inventory, waste, and unnecessary working capital.

Sales, Growth & Business Development

• Drive achievement of company revenue and sales goals in partnership with sales, service, operations, and corporate leadership.
• Develop strategies to expand existing customer relationships and generate new business opportunities.
• Maintain strong relationships with key customers and participate directly in strategic customer discussions when appropriate.
• Identify opportunities for additional services, maintenance agreements, replacement opportunities, new markets, and other revenue streams.
• Develop and maintain commercial relationships within the local business community, including industry associations, Chambers of Commerce, contractors, property owners/managers, and other potential business partners.
• Partner with marketing and sales resources to strengthen Supreme HVAC's market presence and support sustainable growth.
• Monitor local market conditions, competitors, customer needs, and industry trends to identify potential opportunities and risks.

Customer Experience

• Maintain a customer-first culture throughout the organization.
• Ensure customers receive timely, professional, high-quality service from initial contact through completion of work.
• Monitor customer satisfaction and establish appropriate service standards and expectations.
• Personally engage in the resolution of significant or escalated customer concerns.
• Identify recurring customer issues and address their underlying operational or process causes.
• Strengthen customer retention and repeat business through consistent service delivery and relationship management.

People Leadership & Talent Development

• Lead, coach, and develop office, field, operational, and management personnel.
• Establish clear goals, responsibilities, and performance expectations for leaders and employees.
• Build a culture of accountability, collaboration, customer service, safety, and continuous improvement.
• Partner with Talent Acquisition and Human Resources to recruit and retain high-quality employees.
• Ensure appropriate staffing levels based on business demand, workload, and growth plans.
• Conduct regular performance discussions and ensure managers are effectively coaching and developing their teams.
• Identify high-potential employees and create development and succession plans for key positions.
• Address performance or employee-relations concerns promptly and consistently in partnership with Human Resources.
• Foster an environment where employees understand how their individual performance contributes to the overall success of the business.

Safety & Compliance

• Champion a safety-first culture with the goal of zero preventable accidents and incidents.
• Ensure employees follow company safety policies, OSHA requirements, applicable HVAC regulations, and established operating procedures.
• Partner with safety leadership to proactively identify and mitigate workplace and field safety risks.
• Ensure appropriate training, licensing, certifications, and documentation are maintained for employees and operations.
• Maintain compliance with applicable federal, state, and local regulations, building codes, environmental requirements, and industry standards.

Inventory, Purchasing & Vendor Management

• Oversee inventory levels for HVAC equipment, materials, parts, tools, and other operational resources.
• Develop strong relationships with key suppliers and vendors and ensure appropriate service levels, pricing, and availability.
• Work with purchasing and operational leaders to manage equipment and material availability while minimizing unnecessary inventory.
• Evaluate vendor performance and identify opportunities to improve pricing, terms, quality, and service.
• Support supply-chain planning to minimize disruptions and ensure technicians and installers have the materials required to complete work efficiently.

Technology & Continuous Improvement

• Champion the effective use of technology to improve operational visibility, employee productivity, customer experience, and financial performance.
• Leverage ServiceTitan and other business systems to monitor scheduling, dispatch, technician productivity, sales performance, customer activity, and operational KPIs.
• Ensure employees are effectively utilizing established systems and processes.
• Identify opportunities to automate or streamline administrative and operational workflows.
• Lead implementation and adoption of process improvements and new technologies.

Key Performance Indicators

• Revenue growth and achievement of annual business plan
• Gross margin and profitability performance
• EBITDA/operating income
• Labor productivity and utilization
• Service and installation performance
• Customer satisfaction and retention
• Sales conversion and revenue generation
• Maintenance agreement/customer retention
• Accounts receivable and cash collection
• Inventory management
• Employee retention and engagement
• Safety performance
• Technician and employee productivity
• Achievement of operational improvement initiatives

Qualifications

Required

• Minimum of 5 years of progressive leadership experience managing teams and business operations.
• Demonstrated experience within HVAC, mechanical contracting, building services, or a closely related service-based industry.
• Experience leading field and office-based employees.
• Strong understanding of service operations, including scheduling, dispatch, field productivity, customer service, and workforce management.
• Demonstrated financial acumen with the ability to understand and manage budgets, P&L statements, margins, operating expenses, and business performance metrics.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Ability to operate effectively in a fast-paced, fluid, and seasonally driven environment.
• Strong organizational skills with the ability to manage competing priorities.
• Comfortable using technology and business systems to manage operations and make data-driven decisions.
• Valid driver's license.
• High school diploma or GED.

Preferred

• Bachelor's degree in Business Administration, Management, Engineering, Construction Management, or a related field.
• Previous experience as a General Manager, Branch Manager, Operations Manager, Service Manager, or senior operational leader within the HVAC industry.
• Commercial HVAC service and/or installation experience.
• Experience with ServiceTitan or a comparable field-service management platform.
• Experience with HVAC supply chain, purchasing, equipment, and inventory management.
• Experience leading business growth, sales, or business development initiatives.
• Knowledge of applicable HVAC codes, licensing requirements, EPA regulations, and industry standards.
• EPA 608, NATE, or other applicable HVAC certifications are a plus.

Leadership Profile

• Business-minded: Understands how operational decisions impact revenue, margin, cash flow, and profitability.
• Hands-on: Comfortable moving between strategic business planning and day-to-day operational problem solving.
• People-focused: Builds strong teams, develops leaders, and creates accountability without losing sight of employee engagement.
• Customer-driven: Understands that long-term growth depends on consistently delivering a strong customer experience.
• Data-driven: Uses financial and operational metrics to identify issues, make decisions, and measure improvement.
• Growth-oriented: Continuously looks for opportunities to strengthen existing operations and expand the business.
• Decisive: Makes timely, informed decisions and takes ownership of results.
• Adaptable: Performs effectively in a fast-moving environment where priorities and customer demands can change quickly.
• Safety-minded: Treats employee and customer safety as a fundamental business responsibility.

Why Join Supreme HVAC?

• Base Salary Range: $150,000-$230,000
• Bonus: 15%-20% annual bonus target
• Benefits: Medical, dental, vision, 401(k), PTO