General Manager – HVAC Operations | $110K–$130K

**General Manager – HVAC Operations | $110K–$130K **

Full-Time | On-Site | Reports to Ownership

Take the Lead of an Established HVAC Company Ready for Its Next Chapter

Be part of a trusted residential and commercial HVAC contractor serving the Lehigh Valley and surrounding areas. We provide service, maintenance, equipment replacement, and installation, and we’ve built a strong reputation and a solid team.

Now we’re looking for an experienced General Manager to take ownership of the entire operation, sharpen how we run, and lead the company into its next stage of growth.

This is not an office management or project management role. It’s a true leadership position for someone who wants real authority, a direct line to ownership, and the chance to leave their mark on a growing business.

What We Offer

• $110,000–$130,000 salary, based on experience
• Health, dental, and vision insurance
• Direct partnership with ownership and a real voice in company direction
• A chance to build: lead a major ServiceTitan rollout and shape the systems the company runs on for years to come
• Stability and growth: an established company with a loyal customer base and room to expand

What You’ll Own

Operations. Oversee Service, Installation, Sales, Dispatch, Warehouse, and Administration. Coordinate scheduling, staffing, materials, and equipment so commitments are met, and tighten communication between the office, the field, and management. You’ll also oversee purchasing, inventory, vendors, fleet, and facilities.

Financial Performance. Take responsibility for revenue, expenses, budgets, and profitability. Review P&Ls, balance sheets, job costing, and AR. Evaluate pricing and margins, set KPIs for each department, and keep ownership informed with regular updates.

People and Leadership. Lead department managers and supervisors with clear roles, expectations, and accountability. Oversee hiring, performance reviews, and employee development, including our technician career progression and training programs.

Service and Installation Results. Track technician productivity, callbacks, revenue, and customer satisfaction. Grow maintenance agreements, improve estimating and job costing, and make sure installations run on schedule, on budget, and to our quality standards.

Systems and Process Improvement. Lead the ServiceTitan implementation and make sure it’s adopted across the company. Strengthen QuickBooks processes, reporting, dispatching, invoicing, and inventory tracking so leadership always has accurate, timely information.

Growth. Work with ownership to set goals and build plans to reach them. Identify opportunities in residential service, maintenance agreements, replacements, and commercial work, and help guide marketing and business development.

The Ideal Candidate

Running a business takes more than managing the daily schedule. The right person can look at the whole operation, see clearly what’s working and what isn’t, and make the changes needed. You’re as comfortable in conversation with field personnel and department managers as you are digging into the financials.

You take initiative, make sound business decisions, communicate openly with ownership, and follow through on your commitments. Above all, you’re a leader who brings structure, consistency, and accountability while helping the company grow.

What You Bring

Required:

• Proven experience managing operations in HVAC, mechanical contracting, construction, or a similar service-based business
• Leadership of multiple departments and management personnel
• Strong command of business financials, including P&L, budgeting, job costing, cash flow, and profitability
• A track record of building operating procedures and performance standards
• Confidence making decisions, setting priorities, and holding people accountable
• Comfort working in an owner-led business
• Proficiency with business management software and financial reporting systems

Preferred:

• 10+ years of experience in HVAC management
• Prior experience as a General Manager, Operations Manager, Director of Operations, or similar role
• Residential and commercial HVAC service and installation experience
• Familiarity with ServiceTitan, QuickBooks, or similar systems
• Experience with service agreements, flat-rate pricing, technician performance, and installation profitability
• A history of implementing new systems, restructuring operations, or turning around an established business

Location Details

This is a primarily in-office role. Relocation assistance is not available, so candidates should be local to the Lehigh Valley or able to relocate on their own.

Ready to Lead?

If you’re an experienced operator who wants real ownership of a business’s success, we want to hear from you.