General Manager

About Us

For more than 17 years, Kata Robata has been a go-to destination in the local dining scene known for quality, warm hospitality, and a constant drive to improve. We've built a loyal following, earned an outstanding reputation, and operate with consistent, proven profitability.

If you thrive in a high-touch, guest-first environment and love building great teams, we'd love to meet you.

The Opportunity

As General Manager, you'll own both the daily execution and the long-term performance of the restaurant leading service, developing people, and driving results.

This is a hands-on role for a leader who loves being on the floor, sets the tone, and builds the kind of team and systems that create memorable guest experiences every shift.

You'll have real autonomy, strong support, and the trust to make decisions that improve business quickly and sustainably.

Key Responsibilities

Lead all restaurant operations across FOH and BOH, keeping service seamless and standards high

Champion hospitality: elevate the guest journey, handle escalations with grace, and turn feedback into action

Grow sales and profitability through smart planning, relentless execution, and hands-on leadership

Hire, train, coach, and retain top talent developing managers and future leaders

Set and reinforce clear expectations for service, cleanliness, consistency, and professionalism

Own the numbers: manage labor, scheduling, and controllable costs with disciplined decision-making

Build lasting relationships with regulars and VIPs so every guest feels recognized and valued

Spot opportunities and implement improvements in systems, training, and performance

Protect and strengthen our brand, culture, and long-term vision every day

What Success Looks Like

You lead from the floor visible, engaged, and setting the pace for the team

You build a culture of accountability, growth, and genuine hospitality

Guest satisfaction is consistently exceptional, and the business shows it in the results

You communicate clearly and proactively with the team, ownership, and HR

You anticipate challenges, solve problems fast, and lead change with transparency

Who We Are Looking For

Proven General Manager experience in an upscale or high-volume, quality-driven restaurant

A confident, steady leadership presence that earns trust and elevates standards

Strong financial instincts: P&L ownership, labor management, and cost control

A deep commitment to hospitality, consistency, and guest-first service

An owner's mindset you care about the long game, not just today's shift

Hands-on during peak service calm under pressure and solutions-oriented

A genuine passion for food, hospitality, and developing people

Sushi or Japanese restaurant experience is strongly preferred but we'll consider any great operator with strong fundamentals