General Manager
The Peacock Inn, an upscale boutique hotel and fine dining destination, is seeking an experienced and service-driven General Manager to oversee all aspects of hotel and restaurant operations. This leadership role is responsible for delivering exceptional guest experiences, driving operational excellence, managing financial performance, and fostering a culture of professionalism, accountability, and teamwork.
The ideal candidate is a hands-on hospitality leader with strong experience in boutique hotel operations, fine dining service standards, team development, and revenue growth. Flexibility to work evenings, weekends, and holidays is required.
Leadership & Operations
- Oversee daily operations of the boutique hotel and restaurant, including rooms division, food & beverage, guest services, sales, marketing, and revenue management.
- Provide strategic leadership and operational direction to department managers and staff.
- Establish departmental goals and objectives aligned with the overall vision and financial goals of the property.
- Ensure exceptional guest satisfaction through consistent service excellence and attention to detail.
- Maintain high standards of professionalism, appearance, cleanliness, and hospitality throughout the property.
- Promote a positive team culture focused on collaboration, accountability, and employee development.
Restaurant & Food & Beverage Management
- Oversee all restaurant operations to ensure quality, efficiency, and consistency in food and beverage service.
- Ensure compliance with all local health department regulations, food safety standards, and sanitation procedures.
- Maintain readiness for health inspections and ensure all kitchen and dining areas meet company standards.
- Monitor inventory levels, establish and maintain par levels, and oversee proper storage and rotation of products and supplies.
- Recognize and maintain quality standards for food products including produce, seafood, dairy, and meats.
- Knowledge of wine and spirits preferred.
Staffing & Team Development
- Recruit, train, mentor, and develop team members in partnership with Human Resources.
- Address staffing needs and scheduling requirements to ensure operational coverage.
- Lead by example by maintaining high service standards and professional conduct.
- Conduct performance evaluations and provide coaching to maximize employee potential.
- Reinforce company policies, dress code standards, safety protocols, and operational procedures.
Financial & Administrative Responsibilities
- Assist with budgeting, procurement, inventory management, and cost controls across departments.
- Drive profitability through strong financial oversight, labor management, and operational efficiencies.
- Execute sales and marketing initiatives designed to increase occupancy, restaurant revenue, and guest engagement.
- Evaluate guest trends, market conditions, and competitive positioning to recommend operational improvements and new service opportunities.
- Ensure compliance with company policies, procedures, and all applicable laws and regulations.
Additional Responsibilities
- Attend required meetings, training sessions, and continuing education programs.
- Respond to operational challenges and assist in service coverage when necessary.
- Perform additional duties as assigned by the Director of Hospitality.
Qualifications & Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of three (3) years of management experience in upscale hospitality and/or fine dining environments.
- ServSafe Certification required.
- Strong leadership skills with the ability to motivate, develop, and manage teams effectively.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills with the ability to multitask and perform in a fast-paced environment.
- Sound judgment, professionalism, and decision-making abilities under pressure.
- Proficiency in Microsoft Office Suite, email systems, Adobe, and restaurant POS systems.
- Ability to read, write, speak, and understand English fluently.
- Must be dependable, adaptable, and aligned with the company's culture and standards.
- Availability to work evenings, weekends, and holidays as business needs require.
Physical Requirements & Work Environment
- Ability to stand, walk, bend, stretch, stoop, push, pull, and lift up to 50 pounds.
- Ability to work in varying conditions including heat, noise, kitchen environments, odors, moisture, and temperature changes.
- Must maintain professional appearance and acceptable standards of personal hygiene at all times.
We Offer:
- Competitive Salary
- Medical Insurance
- 401(k) Plan
- Flexible schedule
- Comprehensive training
- Paid Sick and Vacation time
And more!!!
Visit us at http://www.genesisbiotechgroup.com
Genesis Hospitality is an equal opportunity employer