Principle Responsibilities & Position Purpose:Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all times.Pre-Requisites (Requirements):
3+ years of experience in supervising (at least)12 associates at a Hilton hotel preferredBachelor’s Degree preferredAt least five years’ experience in the hotel industry is preferredExperience in accounting is preferredMust display professionalism and have characteristics of honesty and trustworthinessMust have excellent attendance and punctualityMust have a valid driver's license from the applicable stateKnowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferredWork Environment & Context:
Must be able to perform major life activities: standing, lifting, bending, reading, concentrating, thinking, and communicating.Must be able to stand for eight hours, bend, stretch, and reachLong hours are sometimes required.Be available 24/7, weekends, and holidays.Must be able to push or pull 50 pounds and lift and/or carry 30 poundsRequired Knowledge, Skills, and Abilities:
Knowledgeable in:Supervisory Skills: interview, hire, train, appraise, document, motivateEntire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
Revenue ManagementAccounting practicesSafety and security measuresAll functions, procedures and policies of departments supervisedDaily hotel operations check daily events, bulletin boards, and be up to date on changes, new procedures, and events.
Skills:
Train and develop associates through meetings, logs, etc.Monitor and document associates for both positive and negative feedbackMaintain organization of supplies and order as necessaryAnalyze work for accuracy of self and othersComputer literate to thoroughly operate property management systemAbilities:
Multitask, detail oriented, remain service centered Effectively communicate with guests, department heads, associates, and corporate office support staff.Market and promote the property to increase exposure and sales.Manage time effectivelyEssential Functions:Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals.Promote positive morale and friendly attitudes.Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, chargebacks, CLC production controls, etc.Work within budgeted guidelines for maximum revenues and within labor models.Maintain safety and security practices, have thorough knowledge of emergency procedures.Ensure guests are provided with the highest quality product and service.Communicate and document using internal means: logs, email, etc.Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.Maintain certification from a brand approved responsible vendor-training program.Is responsible for implementing the company’s Standard Operating Procedures at the hotelKeeps Director of Operations promptly and fully informed of all problems or unusual matters of significanceResponsible for accurate labor statistics and accounts payableMeets and exceeds guest expectations by providing service and teamwork