GENERAL MANAGER – HAND CAR WASH & AUTO DETAILING OPERATIONS
Location: Northeast Houston Compensation: Starting at $20.00 per hour
Schedule: Full-Time | 7 Days a Week | 9:00 AM – 8:00 PM
Experience Required: Minimum 5 years of operational management in retail, service, automotive, hospitality, or similar industries
POSITION OVERVIEW
A growing hand car wash and automotive detailing operation is seeking a hands-on General Manager to lead daily operations, develop staff, improve systems, and help build a scalable business model. This is not a corporate office role—this is active, on-site operational leadership.
The ideal candidate understands how to run a service-based business, manage labor, drive revenue, and create a consistent customer experience. This role is designed for a leader who can help transition an owner-driven operation into a professionally managed, growth-ready organization.
KEY RESPONSIBILITIES
Daily Operations
- Oversee full facility operations
- Ensure proper opening and closing procedures
- Monitor customer traffic and workflow
- Manage wait times and vehicle movement
- Inspect completed vehicles for quality
- Resolve operational issues promptly
Employee Management
- Recruit, interview, and hire staff
- Conduct onboarding and training
- Create and adjust schedules based on business volume
- Monitor attendance and productivity
- Coach employees and administer corrective action
- Develop future team leaders and assistant managers
Labor & Financial Oversight
- Review daily sales and labor usage
- Control overtime and unnecessary labor costs
- Manage supply usage and reduce waste
- Identify operational or financial issues
Customer Service
- Maintain professional customer interactions
- Resolve escalated concerns
- Protect customer vehicles and property
- Support customer retention and satisfaction
Sales & Revenue Development
- Promote memberships and repeat business
- Train staff on upselling services
- Support promotional campaigns
- Build fleet and commercial relationships
Marketing & Community Engagement
- Participate in local events and outreach
- Distribute promotional materials
- Support social media and marketing initiatives
- Represent the business professionally in the community
Mobile Detailing Coordination
- Schedule mobile jobs
- Prepare and supervise mobile teams
- Visit customer and fleet locations when needed
Facility Management
Ensure all areas remain clean, organized, and professional, including:
- Service bays
- Lobby and waiting areas
- Restrooms
- Detail and vacuum areas
- Chemical storage
- Parking lot and exterior grounds
FIRST 90 DAYS EXPECTATIONS
Days 1–30: Learn & Audit
Understand employees, systems, inventory, procedures, and current challenges.
Days 31–60: Implement
Improve scheduling, accountability, training, facility standards, and customer service.
Days 61–90: Stabilize & Grow
Show measurable progress in operations, sales, memberships, labor efficiency, and SOP execution.
MINIMUM QUALIFICATIONS
- 5+ years of progressive management experience
- Strong employee supervision and hiring background
- Scheduling and labor-management experience
- Experience with revenue metrics or business performance
- Strong communication and organizational skills
- Ability to work indoors and outdoors
- Reliable transportation
- Ability to meet applicable pre-employment requirements
- Ability to work a flexible full-time schedule
WHAT SUCCESS LOOKS LIKE
A successful General Manager will create an operation where:
- Daily business runs smoothly without owner involvement
- Employees understand expectations and follow procedures
- Labor aligns with business volume
- Customer service is consistent
- Inventory is controlled
- SOPs are followed
- Memberships and fleet accounts grow
- The facility remains clean and professional