General Manager (GM) – Job Description:
Position Summary:
The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, and a positive team culture. This role leads both Front of House (FOH) and Back of House (BOH) teams, drives sales, and maintains operational excellence.
Key Responsibilities:
Operations Management:
- Oversee daily restaurant operations, ensuring smooth and efficient service.
- Maintain high standards of cleanliness, food quality, and hospitality.
- Enforce all company policies, procedures, and health regulations.
- Ensure readiness for all service periods, including staffing and product levels.
Financial Performance:
- Manage P&L, budgets, and financial reporting.
- Control labor and food costs to meet company targets.
- Drive revenue through local marketing, events, and guest engagement.
- Monitor key performance indicators (sales, labor %, food cost %, etc.).
Team Leadership & Development:
- Hire, train, and develop managers and hourly team members.
- Create schedules that align with business needs and labor goals.
- Hold team accountable while fostering a positive, team-oriented culture.
- Conduct performance reviews and ongoing coaching.
Guest Experience:
- Ensure every guest receives exceptional service.
- Handle guest concerns and resolve issues promptly and professionally.
- Maintain a strong presence on the floor during peak hours.
Training & Systems:
- Implement and uphold training programs for all positions.
- Ensure consistency in execution of recipes, service standards, and procedures.
- Maintain and improve operational systems and workflows.
Inventory & Vendor Management:
- Oversee ordering, inventory counts, and vendor relationships.
- Ensure proper receiving, storage, and product rotation (FIFO).
- Minimize waste and control costs.
Qualifications:
- 3–5+ years of restaurant management experience (full-service preferred).
- Proven ability to manage P&L and hit financial targets.
- Strong leadership, communication, and problem-solving skills.
- High level of organization and attention to detail.
- Ability to work nights, weekends, and holidays as needed.
Core Competencies:
- Leadership & Accountability.
- Financial Acumen.
- Operational Excellence.
- Guest-Focused Mindset.
- Team Development.
Compensation & Benefits:
- Competitive salary + performance-based bonuses.
- Paid time off.
- Growth opportunities.