| Location | Greeneville, TN |
| Job Type | Full-time |
TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The IHOP Restaurant General Manager leads the operations and marketing functions of the quick service restaurant. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability. The General Manager ensures we are returning every traveler to the road better than they came!
In this role, you can expect to:
Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
Provide great tasting / quality food, and a clean restaurant environment for all guests
Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
Achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership
Assumes duties of any hourly associate position as necessary
A servant leader who sets the example when working alongside team members
The ability to lead, motivate, train and develop people to unleash the talent within each team member
High School Diploma (or GED) required. Associate’s or bachelor’s degree preferred
3+ years of supervisory experience in the fast-food and/or sit down restaurant industry preferred
Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.)
Exhibit excellent verbal and written communication skills
Ability to work flexible hours including nights, weekends and some holidays
Proficient in Microsoft Office; Operational understanding of POS software
A valid driver's license is required and ability to pass thorough background check
We are a Travel America Franchise with a 24 hour IHOP on exit 36 on Interstate 81. We proudly serve the nation's travelers and our local hometown community.