General Manager (GM) - Extended Stay America - Denver Tech

Today, J&P manages 150+ extended stay hotels across the United States, representing 10 brands, including Affordable Suites, Birch Hill Suites, Echo Suites, Extended Stay Suites, Extended Stay America Suites, MainStay Suites, Sonesta Simply Suites, Suburban Studios, Welcome Suites, and WoodSpring Suites. Supported by a dedicated Operations Excellence Team, a specialized sales organization, and hands-on asset management, J&P provides our General Managers with the resources, tools, and support needed to drive revenue, control expenses, and deliver an excellent guest experience.

Own the Business. Lead the Team. Deliver Results. Join J&P Hospitality Management as a Hotel General Manager and take ownership of your hotel's performance. Lead your team, drive sales and profitability, and deliver an exceptional guest experience while building a culture of accountability and operational excellence. $60,000-$70,000 annual base salary, based on experience Performance-Based Commission with Realistic Earning Potential Medical, Dental, Vision, Life Insurance, 401(k), Paid Time Off, and 7 Paid Holidays Mobile device allowance Typical Monday-Friday, day-shift schedule, with occasional evening and weekend responsibilities based on business needs Job Description Job Title: General ManagerReports to: Area ManagerFLSA Status: Exempt Location: On-Site, Single PropertyDirect Reports: 8+, depending on the needs of the businessDepartment: Property Operations JOB SUMMARY: The General Manager (GM) plans, directs, and coordinates all daily operations of the hotel. The GM is the primary business leader of the hotel, accountable for driving sales, maximizing revenue, and achieving strong GOP performance compared to budget, last year, and comp sets. The GM partners closely with the Area Manager, Regional Director of Sales and the Revenue Manager to ensure selling strategies and revenue management practices are executed at the property level. Along with sales, the GM oversees all day-to-day operations, including staffing, guest service, maintenance, safety, and compliance. Uses experience and sound judgment to solve problems and make decisions. Leads, trains, and holds team members accountable. Works with key leaders in the organization to meet company expectations and deliver a consistent guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage the hotel according to the business plan and budget, with a strong focus on room sales.• Deliver consistent sales growth and revenue performance by leading property-level sales initiatives.• Execute company sales programs and ensure measurable participation and results from staff.• Work with the Regional Director of Sales to implement market-level strategies, capture local accounts, and drive business-to-business sales.• Partner with the Revenue Manager to optimize rates, inventory, and pricing decisions that increase market share.• Achieve and exceed GOP targets compared to budget, last year, and comp sets.• Review daily, weekly, and monthly performance reports and adjust strategies to remain competitive.• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.• Build relationships with local businesses, competitors, and community groups to promote the hotel.• Knows area attractions and local services to assist guests and provide excellent hospitality.• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.• Ensure rooms meet brand and cleanliness standards through daily inspections.• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.• Train the team on emergency procedures and safety standards in line with OSHA regulations.• Commitment to keeping guests and staff safe. • Maintain key control systems for guest and staff safety.• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC). • Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.• Recruit, hire, and train quality staff to build a strong team. Ensures a sales-minded approach to service. • Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.• Submit accurate payroll data every pay period.• Coach, develop, and train team members consistently.• Set clear goals and hold team members accountable for sales and service outcomes.• Highlight sales opportunities and revenue priorities with team members.• Conduct performance reviews and use progressive discipline when needed to address performance issues.• Be knowledgeable in and follow all J&P programs. Implement J&P programs as designed.• Perform other job duties as assigned. QUALIFICATIONS: • 2-5 years of General Manager experience. • Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.• Proven success driving sales growth and improving GOP performance.• Strong leadership and coaching skills.• Familiar with local, state, and federal employment laws and basic HR practices.• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).• Strong organizational and time management skills.• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.• Clear verbal and communication skills.• Good judgement and decision-making skills.• High School Diploma or equivalent required; College degree is a plus. EXPECTATIONS: • Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.• Valid driver's license and Real ID-compliant ID required.• Must have reliable transportation. • Must maintain a neat, professional appearance appropriate for a hotel environment. • Must be 18 years of age at the time of hire and legally authorized to work in the United States without current of future visa sponsorship.• Employment is subject to E-Verify verification.• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy. PHYSICAL REQUIREMENTS: • Must be able to use a computer and phone for extended periods.• Must be able to stand, walk, and climb stairs for long periods.• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus. • Must be able to perform the essential job functions with or without reasonable accommodation. About J&P Hospitality Management Founded in 2017 by Jim Overman, J&P Hospitality Management, LLC is a full-service, third-party hotel management company headquartered in Cleveland, Ohio. With more than 30 years of hospitality experience, including eight years as Senior Vice President of Operations at ValuePlace and WoodSpring Hotels, Jim built J&P on a foundation of operational discipline, sales excellence, and a strong commitment to owner partnerships. Today, J&P manages 150+ extended stay hotels across the United States, representing 10 brands, including Affordable Suites, Birch Hill Suites, Echo Suites, Extended Stay Suites, Extended Stay America Suites, MainStay Suites, Sonesta Simply Suites, Suburban Studios, Welcome Suites, and WoodSpring Suites. Our portfolio spans economy to midscale extended stay hotels, serving corporate, government, workforce, and long-term stay guests. What sets J&P apart is our combination of operational expertise, entrepreneurial leadership, and a commitment to innovation. We embrace technology, including artificial intelligence, to improve efficiency, strengthen decision-making, and empower our teams. Our proprietary systems bring together data from accounting, labor, market analytics, and property performance, giving our General Managers the information they need to make smarter decisions and improve hotel performance. Supported by a dedicated Operations Excellence Team, a specialized sales organization, and hands-on asset management, J&P provides our General Managers with the resources, tools, and support needed to drive revenue, control expenses, and deliver an excellent guest experience. Our Mission: To maximize profits for owners and create opportunities for employees by delivering an excellent guest experience at the lowest possible cost, all with a spirit of partnership. Our leadership team brings decades of experience across hospitality, restaurant, and retail operations, combining practical experience with a forward-thinking approach to business. Why Join J&P Hospitality Management? Run your hotel like it's your business. Take ownership of your property's performance, from driving sales and maximizing revenue to controlling expenses, delivering strong profitability, and creating an excellent guest experience. Be part of an AI-forward company. J&P embraces artificial intelligence, automation, and proprietary technology to simplify administrative tasks, improve decision-making, and give our General Managers more time to focus on guests, employees, and growing the business. Get the support you need to succeed. Benefit from a dedicated Operations Excellence Team, specialized sales professionals, revenue management expertise, and experienced field leadership who partner with you to improve your hotel's performance. Make a direct impact on your results. Take an active role in local sales, business development, occupancy growth, revenue management, and profitability, with access to performance data that helps you make informed decisions. Build and develop your own team. Recruit, coach, and develop employees while creating a culture of accountability, teamwork, and exceptional guest service. Help identify and prepare future leaders for advancement within J&P. Join a growing national organization. With 150+ hotels across 10 brands, J&P offers opportunities to grow professionally, take on new challenges, and advance your career within a company that continues to expand. Be part of a culture built on partnership and integrity. J&P believes in honoring commitments, treating people fairly, and creating opportunities for employees while delivering results for our owners. J&P Hospitality is an Equal Opportunity Employer. We are committed to creating a workplace where all applicants and employees are treated with respect and fairness. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by law. J&P Hospitality participates in E-Verify. After an offer of employment is accepted, we will verify the identity and employment eligibility of all new hires as required by federal law. Applicants must be legally authorized to work in the United States.