Visionary Influence- Provides vision and inspiration to peers and subordinates; Mobilizes others to fulfill the vision; Inspires and motivates others to perform well; Displays passion and optimism;Staff Management- Includes staff in planning, decision-making, facilitating and process improvement; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Credibility- Inspires respect and trust; Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; Takes responsibility for subordinates' activities; Makes self available to staff; Continually works to improve supervisory skills.