Job Requirements WHO WE ARELocated in the heart of Old Town Alexandria Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington DC just minutes away Hotel Heron acts as beaconjust across the river inviting travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel the property has been thoughtfully reimagined through an adaptive reuse that pairs the historic inn with an adjacent new building housing modern event spaces and elevated guest rooms. Today Hotel Heron is part of the Curio Collection by Hilton a global portfolio of distinctive independently spirited hotels. This chic 134 roomhotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine a cozy craft cocktail bar hidden in the heart of the hotel and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing co-working creating eating drinking and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandrias rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.Hotel Heron is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding Aparium has grown into a new kind of hotel brand one that ventures off the beaten path both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels bringing the disparate forces together in bustling smaller markets.Hotels done differently. Aparium has just been named to the Top 25 Hotel Brands in the world by Travel Leisure. We believe in the power of People Place and Character. We ensure our hotels are a place where individuals are valued and celebrated elevating our associates pride in who they are where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.WHO YOU AREWhen Aparium speaks of cultural fit for a position it is largely due to the psychographic or lifestyle of an individual. This need is unique to Aparium as personal interests and participation in an individuals community is critical to driving the companys translocal hospitality belief and operating principle. The key lifestyle components we expect of a General Manager for the hotel include the persons activities and interests.The traits for the General Manager that propel the companys culture of translocal hospitality intuitive service and collaborative spirit are the need to be adventurous comfortable in seeking out new experiences exploring the unknown and unlikely to have a routine. Discovers the hidden stories and insights of their communities and continually explores their neighborhood and city to identify whats new. Understands that the FOMO fear of missing out can be a good thing. They are also gregarious by nature demonstrating an extroverted personality fueled by meeting new people forming new partnerships and new experiences. They seek and initiate new relationships within the hotel and community and take a general interest in the personal stories of the individuals they meet and work with.Creating harmonious relationships by seeing the bumps in the road ahead of time and taking precautions to steer around and resolve potential conflict with all stakeholders partners within the community to establish mutually beneficial relationships and can be chameleon and shape their style and presence to fit any situation and audience. Finally they are intelligent - exhibiting emotional maturity and intellectual health to adapt to a variety of situations that may occur with the demands within the lifestyle of high-net-worth individuals. They remain unflappable in contentious situations and knowledgeable in how to de-escalate emotional responses.THE ROLEThe General Manager has the responsibility to develop and drive the operating strategy for the hotel to ensure that it aligns with our companys pillars of translocal hospitality intuitive service and collaborative culture. As the leader of the hotel you are accountable for the guest experience associate engagement financial performance and revenue generation among other responsibilities. The General Manager actively participates in the operation - leads by example and inspects what they expect. The candidates personal priorities and preferences need to align with the demographic and psychographic of the guests of the hotel. The General Manager will need to be immediately aware of their neighborhoods concerns and needs which may range from charitable and volunteering needs attendance at city council meetings to partnering with local merchants farmers roasters brew masters and artisans.WHAT YOU WILL DOCollaborate frequently with headquarters for support clarification direction approval and potential risks comfortable in leading through ambiguity to achieve certainty ensure the balance of needs and direction between Aparium Management and Hotel OwnershipTake ownership of the short and long-term profitability of the hotel. Although not required to be a financial genius interpret a P&L fluently to understand what the needs are to drive top-line revenue and what costs to control to enhance GOPAct as the mayor of the neighborhood and create relationships and connections within the local community by knowing every merchant operator and owner within the hotels vicinity the GM is expected to participate in local boards community service projects and events that represent the translocal hospitality for the hotelAttract and select the most qualified on-brand talent develop and coach associates for future advancement and guide the executive team in their role and purpose in developing their people and identifying ways to improve the work environment through practices tools and communicationReinforce the companys Art Science ideologies until you are blue in the face" to ensure the experiences of translocal hospitality intuitive service and collaboration are implemented and modeled by yourself and every leader of the hotelCreate a Food Beverage driven environment ensuring the hotels restaurant concepts are in full force partner closely with the leaders of Food Beverage to ensure offerings are locally sourced and produced of the highest quality and celebrate the locality of the hotel and be passionately aware of average checks VIP reservations special events costs signature dishes and the mixologists recent creationEncourage employees to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic ensure associates are educated thoroughly on Apariums Art Science methods model and uphold Aparium standards consistently and utilize guest feedback to improve service deliveryBelieve in and exhibit the service chain profit theory and know that engaged employees create engaged and return guests not only does the GM respond urgently to TripAdvisor compliments and concerns it also has a pulse on the level of engagement of the teams and knows a Glassdoor comment is just as criticalEnsure they and their executive team achieve their quarterly incentive among the best in the industry by the way by driving the key metrics that make the hotel successful the incentive is a balanced scorecard that ensures the components of people product and profit receive equal attentionDive deep into the sales and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue and maximize the number of market segments needed dont be a one-trick ponyWork Experience CAREER EXPERIENCESYou have been a previous General Manager in a full-service hotel for at least three 3 years within an upper-upscale or boutique-lifestyle company or propertyYou have worked for a boutique-style hotel company or independent hotel group and may have led or participated in restaurant or hotel openingsBachelors degree or relevant years of experience is requiredProficiency in the English language in reading writing and verbal communication. Secondary language preferredAdaptable interpersonal skills to represent the hotel to local stakeholders ownership opinion makers business executives and employeesComfortable in your own skin know who you are and have a point of view and can articulate a perspective or opinion with substance and clarityLEADERSHIP ATTRIBUTESHighly analytical in thought and recommendations although will never act like the smartest person in the room and continually seek out the facts can express a point of view without it be driven by an egoEngages others in general conversation tactics to build rapport quickly and can lead and adapt communication and presentation tactics to engage audience displays adaptable interpersonal skills for a wide range of audiences and stakeholdersApproaches fact finding and discovery missions in a collaborative effort values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementationPassionate in driving results of their effort and others can influence others to take direction to execute on strategy through tactical methods and is comfortable in prioritizing their work and that of othersComfortable in being a general" in identifying strategic needs yet can be a soldier" to ensure the implementation of a strategic plan is implementedValues the importance of making decisions with integrity maintaining confidentiality across internal work groups and knows how to use discretion when appropriate understands the difference between transparency and confidentiality.Benefits WHATS IN IT FOR YOUIncentive PlanFlexible Time OffDiscount program for our sister hotels.Medical Dental Vision and pet insurance at an affordable group ratePaid time off to volunteer for the causes you care about in your community.Strong sense of belonging through diversity equity and inclusionDisclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices including recruiting hiring salary benefits and compensation decisions and the collection and processing of the personal data that you provide on this website. If you accept this position you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.