General Manager

General Manager

Location: Fort Collins, CO

Expected salary is $125k - $150k salary but target bonus can bring total comp to $250k in cash comp.

The General Manager is responsible for providing leadership for all essential branch activities including P&L management, business development activities, workforce management, training, sales management, facilities management, warehouse management, and fleet management.

A qualified candidate will have demonstrated success at being a strong problem solver and capable of generating and implementing strategic decisions using a combination of analysis and experience.

Key Responsibilities and Duties:

• Effectively leads and is accountable for all aspects of sales and field operations to ensure customer expectations and company financial objectives are met
• Perform to monthly, quarterly, and annual budget goals and KPI's
• Build and develop a team in the areas of sales, service, installation, warehouse, fleet, call center, and dispatch to achieve both individual and branch goals
• Set individual goals and KPIs for all staff positions with financial responsibilities
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met
• Show employees how their individual contributions matter to the companys success
• Communicate clearly, show recognition, and build rapport with employees
• Monitor employee engagement levels and know how to promote a healthy work environment
• Train and advise staff members on how to win new referrals and gain repeat business
• Establish customer satisfaction metrics, evaluate performance, and coach staff to success
• Build a plan for escalating customer complaints that results in quick, favorable resolutions
• Create annual budget, control expenses, and meet or exceed plan
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1s
• Conduct operations and P&L meetings with key managers to increase productivity levels
• Formalize a coaching and training platform thats consistent, effective, and measurable
• Shape company culture by living the values of our company, specifically ethics and integrity
• Bring more energy than you take, because you will set the tone every day for the entire organization
• Communicates key business updates to the President/CEO as necessary
• Continuously recruit and hire the best talent available to expand the team for growth
  
  

Preferred Qualifications and Skills:

• At least 5 years of successful management and related technical experience
• Highly motivated to get things done the right way
• Excellent communication (verbal and written) and active listening skills
• Highly confident, skilled leader who is persuasive with a selling personality
• Must enjoy being constantly challenged to grow and improve operationally
• Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, Outlook with the ability to learn new service software
• Strong business and financial acumen
• Must feel comfortable using key performance and financial metrics to manage the business and excel as a leader
• Demonstrated success at building a team of technicians who do quality work
• Able and willing to connect with the community to identify new opportunities and recruit new talent