Coaching, Corporate Compliance, Documentation Standards, Financial Operations, Food Quality, Food Safety, Leadership, Maintain Compliance, Marketing, Operations, Performance Goal Setting, Performance Management, Performance Metrics, Problem Solving Skills, Profit & Loss, Profit & Loss Statements, Resolve Customer Issues, Restaurant, Revenue Growth, Safety Training, Sanitation, Set Goals, Standard Operating Procedures (SOP), Succession Planning, Systems Maintenance, Team Lead/Manager
Job Requirements
At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.
Key Responsibilities
Operations & Guest Experience
- Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service
- Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT
- Maintain strict adherence to Five Guys brand standards and operating procedures
- Ensure all food safety and sanitation requirements are met and consistently exceed expectations
Team Leadership & Development
- Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew
- Create a positive, high-energy work environment that reflects the Five Guys culture
- Coach and hold managers accountable to performance expectations and development goals
- Build bench strength and succession plans within your restaurant
Financial Performance
- Drive sales growth through operational excellence and local store marketing initiatives
- Manage and control labor, food cost, and controllable expenses
- Review and act on P&L statements to improve profitability
- Ensure accurate inventory, ordering, and waste control practices
Execution & Accountability
- Set clear goals aligned with company KPIs and ensure consistent follow-up
- Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety
- Maintain compliance with company systems, reporting, and documentation standards
- Ensure proper scheduling to support both service and financial targets
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Five Guys Enterprises LLC