General Manager

General Manager

The General Manager is responsible for providing leadership for all essential branch activities including P&L management, business development activities, workforce management, training, sales management, facilities management, warehouse management, and fleet management.

A qualified candidate will have demonstrated success at being a strong problem solver and capable of generating and implementing strategic decisions using a combination of analysis and experience.

Key Responsibilities and Duties:

• Effectively leads and is accountable for all aspects of sales and field operations to ensure customer expectations and company financial objectives are met

• Perform to monthly, quarterly, and annual budget goals and KPI's

• Build and develop a team of technicians to achieve both individual and branch goals

• Provide a best-in-class customer experience to build a solid reputation of quality work in the market

• Follow systems and operational practices that will drive success in the home service and replacement market

• Drives sales programs and incentives to achieve targeted growth and financial results

• Performs at a high level while creating a meaningful work environment for the growth and development of the team

• Accountable for ongoing technician training including communication, leadership, and technical expertise

• Communicates key business updates to the President/CEO as necessary

• Continuously recruit and hire the best talent available to expand the team for growth
  
  

Preferred Qualifications and Skills:

• At least 5 years of successful management and related technical experience

• Highly motivated to get things done the right way

• Excellent communication (verbal and written) and active listening skills

• Highly confident, skilled leader who is persuasive with a selling personality

• Must enjoy being constantly challenged to grow and improve operationally

• Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, Outlook with the ability to learn new service software

• Strong business and financial acumen

• Must feel comfortable using key performance and financial metrics to manage the business and excel as a leader

• Demonstrated success at building a team of technicians who do quality work

• Able and willing to connect with the community to identify new opportunities and recruit new talent