General Manager| Fit Fusion
Overview
The general manager is responsible for the oversight of gym operations to ensure an excellent member experience as well as manage a financially successful gym in a non-judgmental environment. The general manager will be accountable for leading a team at gym level in a positive, motivating manner with a focus on gym operations, sales and employee training and development.
Responsibilities
- Build strong teams by networking, sourcing, interviewing, and hiring managers and team members.
- Direct management of team, including setting weekly management schedules and assigning areas of responsibility to team members.
- Oversee and maintain training standards and coach and develop team members to drive sales performance.
- Consistent development and coaching of team members, including training in employment policies and practices.
- Conduct team meetings and set team goals.
- Expand and develop the business with a focus on sales and operations while energizing the team around daily, weekly, and monthly objectives.
- Ensure timely resolution to all member inquiries and issues.
- Monitor team performance to meet or exceed expected KPI standards.
- Maintain clean facility in accordance with Crunch brand standards.
- Manager employee payroll and scheduling ensuring the gym is adequately staffed at all times.
- Command of all offerings, amenities, and equipment utilization.
- Ensure and monitor compliance and accuracy with all policies, procedures, and standards.
- Monitor inventory in the gym and oversee the retail sales process.
Requirements
- Minimum 2 years of fitness facility management experience.
- Experience with supervising a team.
- Experience with business operations such as finance, administration, and labor management.
- CPR/AED certification
- Ability to take assertive action to accomplish objectives, innovate and solve problems.
- Knowledge of key metrics and drivers to grow the gym level business.
- Proficient with Microsoft Suite or similar software
Reporting Structure
- Reports directly to the Regional Operations Director and President.
- Works in conjunction with the Fit Fusion management team.