We are seeking a results-driven, customer-focused leader to oversee daily operations and guide a high-performing automotive repair team. The ideal candidate will bring strong business acumen, operational leadership, and a commitment to delivering quality service, operational efficiency, and an excellent customer experience.
Responsibilities
- Lead overall store operations, including production, customer service, staffing, and financial performance.
- Develop and implement strategies to improve profitability, efficiency, and customer satisfaction.
- Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work.
- Monitor key performance indicators and take action to support business goals.
- Partner with estimators, production staff, and administrative team members to maintain smooth operations.
- Support hiring, training, coaching, and performance management for team members.
- Ensure compliance with company policies, safety standards, and industry regulations.
- Build and maintain strong relationships with customers, vendors, and insurance partners.
- Resolve escalated customer concerns with professionalism and a solutions-oriented approach.
- Review financial reports, control expenses, and support budgeting efforts.
Qualifications
- Previous leadership experience in automotive repair, collision repair, or a related operations environment.
- Demonstrated ability to manage teams, drive performance, and improve business results.
- Strong understanding of customer service, workflow management, and operational processes.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to analyze financial and operational data to support informed business decisions.
- Experience with coaching, team development, and performance accountability.
- Proficiency with business systems, reporting tools, and standard office software.
- High level of professionalism, organization, and attention to detail.
Preferred Qualifications
- Experience in collision center management or multi-department automotive operations.
- Knowledge of estimating systems, repair workflows, and insurance-related processes.
- Background in process improvement or continuous operational optimization.
What We Offer
- Opportunity to lead a respected team in a growing industry.
- Collaborative work environment with room to make a measurable impact.
- Competitive compensation and benefits package, based on experience and qualifications.
- Career growth opportunities for a motivated and capable leader.
About You
You are a hands-on leader who thrives in a fast-paced environment and takes pride in building strong teams, delivering exceptional customer service, and driving operational excellence. You are adaptable, accountable, and committed to creating a positive experience for both customers and team members.