PAUSE STUDIO - General Manager Full-Time | Boulder, CO
About the Opportunity
Pause Studio Boulder is seeking a General Manager to lead studio operations and drive membership and revenue growth.
The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance.
This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint.
Key Responsibilities
Sales & Growth
- Drive in-studio sales and coach the team to convert new guests into members
- Develop partnerships with local businesses, wellness professionals, and community organizations
- Manage promotional campaigns and loyalty programs to attract and retain clients
- Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach
- Achieve revenue, membership, and utilization targets
- Track and analyze KPIs including sales conversion, retention, and revenue
Leadership & Team Management
- Recruit, hire, train, and manage a high-performing studio team
- Build a positive, collaborative culture that encourages staff development and accountability
- Provide coaching, feedback, and regular performance reviews
- Oversee scheduling, timekeeping, and payroll
- Lead by example in work ethic, urgency, and ownership
Operational Excellence
- Oversee daily studio operations ensuring the facility is clean, organized, and running smoothly
- Implement and enforce policies, procedures, and service standards
- Manage inventory, procurement, and equipment maintenance
- Ensure compliance with safety standards including OSHA requirements and emergency preparedness
- Conduct safety training quarterly and respond to incident reports as appropriate
Client Relations
- Deliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgency
- Develop strategies to increase client satisfaction, retention, and loyalty
- Resolve client concerns promptly and professionally, turning challenges into opportunities
Financial Oversight
- Develop and manage the studio budget including revenue forecasting and cost control
- Track financial performance against sales targets, profit margins, and operational expense benchmarks
- Analyze financial reports and dashboards weekly to identify trends and meet profitability goals
Key Performance Expectations
This is a KPI-driven role. You will be measured on:
- Monthly revenue and membership growth
- Lead-to-close conversion rate
- Client retention metrics
- Operational expense management
- Team performance and culture
You should be comfortable tracking numbers daily and adjusting strategy accordingly.
Key Skills & Abilities
Sales Leadership: Proven ability to drive revenue and convert new guests into loyal members
Community Builder: Comfortable representing the brand and cultivating local relationships
Business Acumen: Strong understanding of KPIs, budgeting, and financial accountability
Operational Discipline: Organized, systems-oriented, and detail-driven
People Developer: Natural coach with a talent for motivating a team toward a shared goal
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred)
- Proven sales ability and a genuine service-first mindset
- Clear, warm, and direct communicator with both staff and clients
- Highly organized with strong time management; able to juggle operations, people, and financials simultaneously
- Sound judgment and initiative; comfortable making decisions independently
- Willingness to work evenings, weekends, and extended hours as needed
- CPR/AED certification required (or willingness to obtain)
Desired Traits
- Competitive and performance-driven with a service-first approach
- Genuine passion for wellness and the Pause mission
- High energy and hands-on mindset
- Collaborative by nature, with a talent for bringing people together
- Hungry to learn, quick to adapt, and open to feedback
- Comfortable taking full ownership of results
Compensation & Benefits
Salary: $75,000 – $85,000 annually (based on experience)
Bonus: Performance-based incentive structure with six-figure total compensation potential
Perks: Unlimited access to complimentary Pause modalities
PTO: 2 weeks in year one, with tenure-based increases
Growth: Clear path to expanded leadership as additional locations open, including potential for a regional or director-level role
What Success Looks Like
The General Manager builds a loyal and growing client base, establishes meaningful community partnerships, and drives consistent revenue and retention growth — all while delivering the elevated, restorative experience that defines the Pause brand.
About Pause Studio
Pause is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. Offering science-backed modalities including flotation therapy, infrared sauna, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion, Pause is redefining what a wellness experience can be.
About TRIB3 Health & Wellness Staffing
TRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.