General Manager

Flik Hospitality Group

Salary: $100,000.00 - $110,000.00

Other Forms of Compensation: 10% Annual Bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

General Manager- AMEX Centurion Lounge- Ronald Reagan Washington National Airport, DCA

Ready to lead a world-class hospitality operation?

FLIK, a division of Compass Group USA, is seeking an experienced General Manager to oversee the prestigious AMEX Centurion Lounge, where exceptional service, premium dining, and memorable guest experiences come together.

As the General Manager of the AMEX Centurion Lounge at the DCA Airport, you will lead all lounge operations, ensuring an exceptional guest experience while driving operational excellence, financial performance, and team engagement.

This high-profile leadership role oversees premium food and beverage service, team development, client partnerships, and adherence to AMEX standards.

The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, inspires high-performing teams, and is passionate about delivering best-in-class service to AMEX premium travelers.

Key Responsibilities

• Lead all daily AMEX Centurion Lounge operations, ensuring exceptional hospitality and service standards.
• Recruit, train, coach, and develop managers and frontline associates.
• Drive employee engagement, performance management, and succession planning.
• Manage budgets, forecasting, labor, purchasing, inventory controls, and P&L performance.
• Oversee premium food and beverage programs, ensuring quality, consistency, and presentation standards.
• Ensure compliance with company policies, airport requirements, and local, state, and federal regulations.
• Maintain HACCP, food safety, sanitation, and health department standards.
• Analyze operational and financial metrics to identify opportunities for improvement.
• Build strong relationships with AMEX representatives, airport partners, vendors, and guests.
• Lead training initiatives and foster a culture focused on hospitality, accountability, and excellence.

Preferred Qualifications

• 6+ years of progressive leadership experience in upscale hospitality, premium food service, hotels, restaurants, clubs, or airport lounges.
• Proven experience leading, developing, and retaining high-performing teams.
• Strong financial acumen with budget, forecasting, labor management, and P&L responsibility.
• Experience managing food purchasing, inventory control, and cost management.
• Knowledge of HACCP, food safety, sanitation, and regulatory compliance.
• Excellent communication, organizational, and relationship-management skills.
• Strong problem-solving, coaching, and conflict-resolution abilities.
• Proficiency with Microsoft Office and operational reporting systems.
• ServSafe Certification or equivalent food safety certification preferred.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Join us in delivering a world-class hospitality experience for Delta's most valued travelers while leading a dynamic team in one of the airport's pre

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1569863

Flik Hospitality Group

JoEtta Barnes

[[req_classification]]