General Manager

General Manager at ShipHero

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General Manager

• Allentown, PA
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• General Manager
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ShipHero Fulfillment is now LVK Logistics!

At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brand's journey and delivering unparalleled results.

We are looking for a talented professional to join our team!

POSITION SUMMARY: The General Manager is accountable for the full operational performance of their LVK Logistics facility, serving as the on-site leader responsible for people, process, and results. This is a hands-on leadership role embedded in a high-velocity 3PL fulfillment environment. The General Manager owns all aspects of site operations, including receiving and put away, inventory management and control, same-day order fulfillment, returns management, and environmental health and safety compliance. Performance is measured against four network-wide pillars: On-Time Processing, Inventory Accuracy, Error and Refund Reduction, and Labor Management.

The General Manager thrives in a high-urgency, technology-enabled environment and leads with a continuous improvement mindset. This role manages one of seven LVK Logistics facilities across the U.S. and Canadian network. The GM operates as both a site leader and a network contributor - sharing best practices, participating in cross-site initiatives, and helping build the operational foundation required for long-term network scalability.

Supervisory Responsibilities:

• Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
• Establishes performance goals to ensure that the required level of productivity, accuracy, quality, cost, and organizational objectives are met.
• Ensure that regular general meetings, team member events, and engagement programs are in place and effectively implemented.
• Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the business's success through continuous improvement initiatives.
• Ensures supervisors and staff members are well-trained and motivated to support the requirements of customer contracts and the company's direction.
• Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
• Actively works on succession planning by selecting, developing, and training operations managers, supervisors, team leaders, and support team members.
• Ensures that onboarding and training programs are in place to ensure that all team members receive the necessary information and training to become quickly effective in their jobs.
• Actively promotes open communications through individual, shift, and team meetings to promote an informed and aligned workforce.

Essential Functions/Responsibilities of the Position:

• Overall responsibility for operational excellence of all warehouse processes.
• Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met.
• Ensures facility maintenance contracts are in place and facilities are clean, well-maintained, and safe.
• Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
• Seeks ways to collaborate with peers to compare best practices.
• Collaborates effectively with cross-functional leadership, including IT, Finance, Engineering, Project Management Team, and Human Resources.
• Resolves exceptions to operations and maintains contingency plans for operational interruptions such as systems issues, transport issues, inventory concerns, and labor.
• Ensures operations have the required resources and are organized to maximize performance and customer service within a pre-approved budget.
• Provides reporting, analysis, and improvement recommendations on achieving key performance indicators.
• Ensures operational budgets are controlled and can effectively explain all variances.
• Review, approve, and export weekly labor hours for payroll processing.
• Works with their management team to develop and implement business plans to improve financial and service performance year over year.
• Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
• Ensures managers, supervisors, and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction, including safety, violence, and harassment laws.
• Leads and sustains the facility's EHS/safety program, ensuring compliance with OSHA, provincial occupational health and safety standards, and LVK network safety protocols; actively works to reduce recordable incidents and insurance exposure.
• Participates in periodic site audits using the LVK Logistics audit framework; closes out findings through documented corrective actions within established timelines.
• Operates as a network contributor by actively engaging in cross-site collaboration with peer GMs to align on best practices, compare performance, and strengthen network-wide operational consistency.
• Partners with the National Director of Operations to develop direct reports and supervisors for advancement; supports succession readiness by actively building team depth one level below their own role.
• Contributes to the 18-month network operational roadmap by surfacing site-level constraints, capacity needs, and improvement opportunities during planning cycles.
• Performs other related duties as assigned.

Position Qualifications:

• EDUCATION: A bachelor's degree in Business, Supply Chain, Logistics, or a related field is preferred. An equivalent combination of education and progressive warehouse leadership experience will be considered.

• EXPERIENCE:

• Minimum ten (10) years warehouse leadership experience, with five (5) years managerial experience, preferably at an E-commerce Fulfillment company.

• Experience in multi-facility and/or multi-client environments.

• Previous experience with Warehouse Management Information System (WMS).

• SKILLS:

• Operationally strong with sound business judgment obtained through supply chain experience at the managerial level.

• Proven ability to consistently meet or exceed performance metrics (KPIs).

• Takes initiative and can implement continuous improvement initiatives that drive financial and service excellence.

• Able to lead change and motivate team members to adopt new methods and practices required to meet changing business needs.

• Enhanced commercial financial skills for analysis and budgeting.

• Ability to lead a team that supports the company's values and business direction.

• Systems-savvy and proficient in building operational control tools using Microsoft Excel, data reporting platforms, and warehouse management systems (WMS). Comfortable working within technology-enabled fulfillment environments and leveraging data to drive decisions.

• Uses analytical reasoning to quickly understand and identify issues and propose solutions to solve problems to resolution.

• Working knowledge of EHS and occupational health and safety regulations applicable to multi-jurisdictional warehouse operations, including OSHA (U.S.) and provincial OH&S standards (Canada).

• Demonstrated ability to operate strategically - developing team members, identifying operational risks before they surface, and contributing to planning processes beyond the immediate site level.

• Track record of participating in or leading structured performance improvement initiatives with documented results across key fulfillment metrics.

• Ability to create a high-performance team environment focused on process excellence and commercial results.

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what's right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

EEO Statement:

LVK is committed to a diverse and inclusive workplace. LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by law. We are committed to providing employment accommodation per the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

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