GENERAL IT PROGR/ANALYST SR

Premier System Support

110 N MAIN ST DAYTON, OH 45402

DEPT: HUMAN RESOURCES ADMINISTRATION

Full-Time / Day Shift

If you are an experienced IT analyst who is motivated by solving complex challenges, improving critical business workflows, and making a meaningful impact across an enterprise environment, this opportunity at Premier Health offers the chance to do exactly that. In this role, you will help shape and support innovative applications, system configurations, and workflow solutions that directly enable organizational success. Premier Health offers the kind of environment where skilled professionals can lead with expertise, think like business owners, and deliver solutions that are secure, cost-effective, and highly valued by end users. Known as a respected employer in healthcare, Premier Health provides professionals the opportunity to contribute to systems that support both operational excellence and patient-focused outcomes. This position also offers strong connection to cross-functional teams, leadership, and end users, giving you the ability to influence enterprise-wide improvements while mentoring others and being recognized as a knowledge leader. Employees who thrive in collaborative, mission-driven organizations will appreciate the opportunity to work independently, contribute across multiple teams, and support technology that truly matters. The General IT Programmer/Analyst Sr is responsible for complex workflow development, system configuration and development, innovative application deployment, production support, and participation in on-call coverage as needed.

• Support for several enterprise applications including Microsoft M365, AD (Active Directory), Azure, paging, faxing, and email.
• Support for large conference rooms
• Responsible for various security and authentication workflows such as SSO, Entra, PIM (Privileged Identity Management) and MFA (Multi-Factor Authentication)
• Process and implement approved change requests within established service level agreements
• Respond to assigned system incidents within defined standards, providing support and helping prevent recurrence of issues
• Serve as a team member or team leader on projects ranging from stand-alone applications to large-scale initiatives
• Provide estimates for complex work efforts and produce system design documentation, procedures, process flows, and data flows
• Recommend system enhancements and replacements based on technical and business needs
• Provide back-up assistance to team members and mentor programmer analysts in development, implementation, and issue resolution
• Plan, schedule, assign, coordinate, and review tasks performed by team members
• Work independently with minimal supervision while managing competing priorities and meeting organizational goals
• Promote Premier Health IT policies, procedures, and practices related to change management, incident handling, and service level agreements
• Deliver cost-effective, secure, high-quality solutions that drive customer satisfaction
• Evaluate software and hardware products and make recommendations to improve operations and processes
• Participate in a 24/7 on-call support rotation as required to support critical clinical and business operations

Note: Hybrid / REMOTE / "work-from-home" available. Preferable candidates within 250 miles to Dayton, Ohio.

• Associate Degree in IT or related field with 6+ years of relevant experience, or Bachelor's Degree in IT or related field with 4+ years of relevant experience
• Experienced IT analysts without an Associate degree are encouraged to apply if they meet the experience requirement
• Years of experience will be considered in lieu of formal education
• 3-5+ years of job-related experience required
• Project Management Certification preferred
• Experience working with AD, Exchange, M365 and Azure at an enterprise level
• Experience with authentication strategies: SSO, Entra, PIM, MFA
• Ability to analyze and resolve highly complex system integration problems
• Proficiency in facilitating application and system enhancements or replacements
• Expert understanding of clinical and/or business operations
• Excellent analytical, communication, and interpersonal skills
• Ability to communicate technical concepts clearly to non-technical users
• Experience leading complex projects and collaborating across cross-functional teams with minimal supervision

If you are ready to bring your experience, technical insight, and leadership skills to a role where your work supports critical healthcare and business operations, we encourage you to apply now for the General IT Programmer/Analyst Sr opportunity at Premier Health. Join a team where your expertise will be valued, your ideas will help shape enterprise solutions, and your contributions will support a connected, high-performing organization.