General Clerk II 11M

Job Description

Under general supervision, performs diversified and moderately complex clerical duties. Position requires some use of individual judgment and knowledge of district policies and procedures and of automated systems.

General Clerk II 11M - Responsibilities

Responsibilities

• Receives, classifies, reconciles, consolidates, and summarizes documents and information.
• Compiles regular and special reports, following generally established formats and procedures.
• Maintains general office and departmental files, following-up on misplaced, misdirected, or misfiled materials.
• Processes and documents files in accordance with established procedures and monitors to assure completion.
• May transfer files to storage and set up new files. Other duties as assigned.

General Clerk II 11M - Skills

Job Qualifications

WORK EXPERIENCE

1 to 3 years

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Software Microsoft Office Chancery preferred

Certifications/Licensure

Equipment Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

Level 1 -No supervisory responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

• Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision.

BUDGET AUTHORITY

• No budget development activity is required.

PROBLEM SOLVING

• Decisions are made on routine matters affecting few individuals and usually within the confines of the job''s own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services.

IMPACT OF DECISIONS

• Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS

• Basic communication - very little communication required such as receiving basic instructions. Interactions are mostly with customers, own supervisor, and co-workers in own department.

CUSTOMER RELATIONSHIPS

• Follows through with customer inquiries, requests, and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS

• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.