Highlights
Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. WHAT YOU'LL BE DOING: Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk.
Numbers & Facts
| Location | FORT COLLINS, CO |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Geek Street Technical Support 2
FORT COLLINS, CO
12 Months
ONSITE: This is an on-site position, as this is a hands-on technical support role.
Description: THE ROLE:
Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
WHAT YOU'LL BE DOING:
PREFFERED QUALIFICATIONS:
WHAT WOULD SET YOU APART:
WHO WE'RE LOOKING FOR:
FORT COLLINS, CO
12 Months
ONSITE: This is an on-site position, as this is a hands-on technical support role.
Description: THE ROLE:
Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
WHAT YOU'LL BE DOING:
- Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacements.
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS:
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required.
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity
- CompTIA A+ certification
- Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE'RE LOOKING FOR:
- Someone who can comfortably navigate a PC to perform basic troubleshooting
- People who can patiently take the time to understand an issue in order to properly document it
- Candidates who have an interest in technology and who work well in a customer-facing role
- Good communication skills, both verbal and written, for assisting users and documenting issues
- Ability to work in a team and learn from others
- Patience and a customer-focused attitude to help non-technical users
- Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required. Looking for 6+ years of experience.
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.