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Geek Squad Customer Care Agent

Best Buy

  • Saint Cloud, Minnesota
  • 30+ days ago

    Highlights

    You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences. As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients.

    Numbers & Facts

    LocationSaint Cloud, Minnesota
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1966
    Websitehttp://www.bestbuy-jobs.com/

    Description

    As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You'll work daily with retail stores, field support and external customers. You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.

    What you'll do
    • Deliver resolutions to customers in a timely and satisfactory manner
    • Develop root cause analysis on every issue escalation to improve Geek Squad processes
    • Work with business partners to resolve escalations within service level agreement time frames
    • Communicate when product and service delays occur
    • Create clear, concise and up-to-date documentation
    • Collect insights and provides feedback to the relevant teams to help our people continuously improve
    Basic qualifications
    • 1 year of experience in services, retail or related fields
    • Strong written and verbal communication skills
    Preferred qualifications
    • 2 years of experience in services, retail or related fields
    What's in it for you

    We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

    Our benefits include:

    • About Company

      Energetic teams. Fun atmosphere. Exciting opportunities.

      That’s what you’ll find at Best Buy. Care to join us?

      You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

      Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

      When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

      So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

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