Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. This includes: Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
Numbers & Facts
Location
Austin, TX
Description
Our client, a Energy Services company, is looking for a GCC Customer Service Representative - Intermediate for their Austin, TX/Remote location.
Responsibilities:
One Stop Shop" for customers for any type of Services requests.
This includes:
Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Client for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
Responsible to process and maintain customer request via emails and phone call in SAP CRM System
Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
Responsible in managing customer escalation by working closely with internal stakeholders
Requirements:
Required to use existing procedures to problem solve customer escalation and follow up
Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
Required to adhere to business, operation procedures and financial policy
Strong communication skill - written and spoken (Ability to Use Positive Language)
Knowledge of product or service
Strong spoken and written english
Additional language skill - for multiple region support