GCC Customer Service Representative Intermediate

Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. Our Client, a Material Engineering company, is looking for a GCC Customer Service Representative – Intermediate for their Austin, TX/Remote location.

Our Client, a Material Engineering company, is looking for a GCC Customer Service Representative – Intermediate for their Austin, TX/Remote location.
 
Responsibilities:

• Responsible for resolving customer issue from beginning to end.
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

 
Requirements:

• Knowledge of product or service
• Strong spoken and written english
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge is a plus
• Bachelor degree OR equivalent working experience
• Master degree is a plus

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program