GCB5I3 (GCC)-Customer Support Specialist 3 (Customer Support Management)

Lancesoft

Hialeah, FL

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JOB DETAILS

SALARY

$21.91

SKILLS

Business Strategy, Call Centers, Customer Service Management, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, GNU C Compiler, Materials Analysis, Microsoft Excel, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Analysis, Project/Program Management, Returns Processing, SAP, Sales Management, Vendor/Supplier Evaluation

LOCATION

Hialeah, FL

POSTED

6 days ago

Enter Job Description...

Work Location: Hialeah, FL 57-209 Building 57-209

Job Description: Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Qualifications:
- Experienced in customer service
- Knowledge of excel
- SAP experience a huge plus
- Experience in program management, account management
- NOT looking for call center background

Additional Information
Full Time / Part Time / On Call: Full time
Does this position require a U.S person for purposes of Export Compliance?: Yes
Safety Sensitive?: Not Required - Non-Safety Sensitive Position
Does this position require local citizenship for the candidate?: Yes
Work Onsite?: Onsite
Is Hiring Manager Open to Supplier Contact?: No
Preferred Contact Information: n/a

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/