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GCB5I1 (GCC)-Customer Support Specialist 1

Lancesoft

Chandler, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Customer Support/Service, Customer/Client Research, Data Entry, English Language, Fax Machines, GNU C Compiler, Mathematics, Meet Sales Quota, Microsoft Excel, Microsoft Office, Microsoft Word, Office Equipment, Order Processing, Problem Solving Skills, Proofreading, Purchase Orders, Record Keeping, Requirements Management, Sales, Sales Support, Security Clearance, Typing
LOCATION
Chandler, AZ
POSTED
2 days ago

This job is with Encode, Inc a fully owned subsidiary of Lancesoft
 
Enter Job Description...

Labor Category: Aviall
Work Location: Chandler, AZ 50-997 Building 50-997
Position Comments: Onsite
•Shift Start Time: 8: 00AM
•Shift End Time: 5: 00PM

Job Description: Position Summary:

Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.

Essential Job Duties and Responsibilities:

Enters document data (e.G., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.
Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.
Proofreads paperwork with computer for part number and for accuracy.
Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.

Basic Qualifications (Required Skills and Experience)

1-2 years of related work experience
Ability to read, write, and speak English fluently.
Clerical practices, office procedures, automated equipment, computers, and math
Customer Service Experience
Microsoft Office (i.E., MS Excel, MS Word)
Ability to enter large volume of orders in the system.
Ability to work in a fast-paced environment.
Experience working with an International Trade team.

Preferred Qualifications (Desired Skills/Experience)

2-4 years of related work experience
Education: associate degree –Business Management or related field of study.

Onsite
•Shift Start Time: 8: 00AM
•Shift End Time: 5: 00PM

Additional Information
Full Time / Part Time / On Call: Full time
Does this position require a U.S person for purposes of Export Compliance?: Yes
Safety Sensitive?: Not Required - Non-Safety Sensitive Position
Does this position require local citizenship for the candidate?: Yes
Work Onsite?: Onsite
Is Hiring Manager Open to Supplier Contact?: No
Preferred Contact Information:
At Encode, we believe that our employees are our greatest asset, and we are committed to fostering a supportive and inclusive work environment. We offer a comprehensive benefits package that includes health insurance, retirement plans, and generous paid time off. Our flexible work arrangements and emphasis on work-life balance ensure that our employees can achieve their professional goals while maintaining a healthy personal life. Additionally, we provide opportunities for continuous learning and career advancement, including professional development programs and access to cutting-edge technologies.

As a cleared facility, we have a particular need for individuals with active Secret or Top Secret clearances. Your expertise and security clearance would be invaluable in supporting our mission-critical projects and ensuring the highest standards of security and compliance.

We would love to discuss how your experience and skills align with our needs and explore potential opportunities with Encode. If you are interested in learning more, please reply to this email with your updated resume and a convenient time for a brief conversation.

Thank you for considering this opportunity. We look forward to the possibility of working together and contributing to your professional journey.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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