Communication Skills, Cross-Functional, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Follow Through, Identify Issues, Interpersonal Skills, Leadership, Lift/Move 40 Pounds, Meet Sales Quota, Music, Organizational Skills, Product Demonstration, Rentals, Resolve Customer Issues, Retail, Retail Operations, Sales, Sales Closing Skills, Sales Support
Why Guitar Center? Here’s just some of the perks:
For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Rental Associate, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.
A few special characteristics that make our Rental Associates successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
- Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
As our Rental Associate, you will:
- Directly responsible for maintaining the cleanliness and organization of the rentals department
- Clienteling/build relationships with customers to fulfill future service needs and create repeat customers
- Contacting local vendors and companies via phone and email to drive business needs
- Reach sales targets on services
- Demonstrate product and service knowledge to customers
- Working cross functionally with sales associates to support customers and guide them through the sales process as needed
- Additional duties as assigned
Requirements:
- Previous experience in retail operations and/or sales or previous experience within a rental business
- Strong orientation towards providing excellent customer service
- Strong organization skills and high attention to detail
- Must be able pull and lift gear that weights up to 40 lbs
- Willing to work nights, weekends, and holidays as needed
Preferences:
- Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)
- Previous experience with Livesound & Backline
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to
recruiting@guitarcenter.com
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Guitar Center
Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.
10,000 employees or more
https://www.guitarcenter.com/pages/careers