Gas Station Manager

The Gas Station Store Manager is responsible for the overall operation, profitability, safety, cleanliness, staffing, and customer-service performance of the assigned gas station and convenience store.

The Store Manager oversees daily retail, fuel, food service, lottery, cash-handling, inventory, merchandising, and employee-management activities. This position is responsible for ensuring that the store operates in compliance with company policies, fuel-brand standards, food-safety requirements, age-restricted sales laws, and all applicable local, state, and federal regulations.

The Store Manager is expected to lead by example, maintain a professional and customer-focused environment, control expenses and inventory losses, develop employees, and meet established sales and profitability goals.

Essential Duties and Responsibilities

Store Operations

• Direct and oversee all daily gas station, convenience-store, and food-service operations.
• Ensure the store opens, operates, and closes according to the approved schedule.
• Maintain appropriate employee coverage during all operating hours.
• Complete and verify daily, weekly, and monthly operational checklists.
• Ensure the sales floor, fuel pumps, restrooms, parking lot, food-service areas, coolers, stockrooms, and exterior areas remain clean, organized, safe, and properly maintained.
• Monitor store conditions throughout the day and address operational issues promptly.
• Ensure products are properly stocked, priced, rotated, labeled, and displayed.
• Maintain compliance with fuel-brand image, signage, promotional, and merchandising requirements.
• Communicate company policies, operational changes, promotions, and performance expectations to employees.
• Respond to emergencies, equipment failures, staffing shortages, customer incidents, and security concerns.

Employee Leadership and Scheduling

• Recruit, interview, select, onboard, train, supervise, coach, and evaluate store employees.
• Prepare and maintain employee schedules based on projected sales, customer traffic, labor budgets, and business needs.
• Ensure shifts are adequately staffed while controlling overtime and unnecessary labor expenses.
• Review employee time records and verify that hours worked are accurate.
• Monitor attendance, punctuality, uniform compliance, customer service, productivity, and job performance.
• Assign daily tasks and ensure employees complete opening, shift-change, cleaning, stocking, and closing responsibilities.
• Conduct employee meetings and provide ongoing training.
• Address employee concerns, conflicts, performance issues, and policy violations professionally.
• Document coaching, counseling, disciplinary actions, accidents, and other employee-related matters.
• Promote a respectful, professional, and team-oriented work environment.
• Identify employees with leadership potential and provide development opportunities.
• Follow company procedures and applicable laws related to hiring, scheduling, discipline, leave, and termination.

Customer Service

• Ensure customers receive prompt, courteous, accurate, and professional service.
• Greet customers and assist with product, fuel, food, lottery, and store-related questions.
• Investigate and resolve customer complaints in a timely and respectful manner.
• Establish clear customer-service expectations for all employees.
• Monitor checkout lines, service times, store appearance, and employee interactions.
• Build positive relationships with regular customers and the surrounding community.
• Report serious customer incidents, threats, injuries, or claims to the appropriate company representative.

Cash Management and Financial Controls

• Safeguard cash, checks, money orders, lottery funds, gift cards, fuel receipts, and other store assets.
• Verify cash-register tills, safe balances, deposits, paid-outs, refunds, voids, discounts, and other financial transactions.
• Prepare or supervise daily bank deposits according to company procedures.
• Ensure deposits are accurate, properly documented, secured, and delivered on time.
• Review daily sales reports and investigate cash shortages, overages, and unusual transactions.
• Maintain strict control over safe access, register access, keys, alarm codes, and other security information.
• Ensure employees comply with register-assignment and cash-handling requirements.
• Review fuel, merchandise, lottery, food-service, and other departmental sales activity.
• Monitor controllable expenses, labor costs, gross profit, food waste, inventory shrinkage, and store profitability.
• Submit invoices, receipts, reports, and supporting documents to the accounting department as required.
• Cooperate with audits, reconciliations, inventory reviews, and financial investigations.
• Never borrow, exchange, or permit unauthorized use of store funds.

Fuel Operations

• Monitor fuel inventory levels, fuel deliveries, pump operations, and pricing.
• Verify fuel deliveries and ensure quantities and product grades are correct.
• Maintain required fuel-delivery, tank, inspection, and environmental records.
• Inspect fuel pumps, hoses, nozzles, emergency shutoffs, spill kits, and surrounding areas.
• Report leaks, spills, water intrusion, damaged equipment, or suspected environmental concerns immediately.
• Ensure fuel prices displayed on pumps, signs, and the point-of-sale system are accurate.
• Respond appropriately to drive-offs, payment disputes, pump malfunctions, and customer concerns.
• Ensure employees understand emergency fuel-shutoff and spill-response procedures.
• Follow all applicable underground-storage-tank, environmental, fire-safety, and fuel-handling requirements.

Inventory Management and Loss Prevention

• Order merchandise, food, beverages, tobacco products, supplies, and other inventory based on sales history and established inventory targets.
• Maintain appropriate inventory levels without excessive overstocking.
• Receive deliveries and verify product quantities, prices, quality, and condition.
• Compare invoices, delivery documents, and received merchandise for accuracy.
• Ensure inventory is stored securely and rotated using the first-in, first-out method when applicable.
• Conduct or supervise cycle counts, category counts, and full physical inventories.
• Review inventory reports and investigate shortages, excessive waste, unusual adjustments, and negative margins.
• Reduce shrinkage caused by theft, damage, spoilage, administrative errors, improper receiving, and unauthorized discounts.
• Maintain control over high-risk products, including tobacco, alcohol, lottery tickets, gift cards, and other restricted or high-value merchandise.
• Review camera footage and transaction records when authorized and necessary.
• Report suspected employee theft, vendor fraud, shoplifting, or other losses according to company procedures.
• Ensure back doors, storage areas, offices, safes, and restricted areas remain secured.

Vendor and Delivery Management

• Maintain professional relationships with approved vendors, fuel suppliers, delivery drivers, technicians, and service providers.
• Ensure vendors sign in and follow store security and receiving procedures.
• Supervise or verify merchandise and fuel deliveries.
• Resolve delivery discrepancies and damaged-product issues.
• Prevent unauthorized vendors from placing products, changing displays, or removing merchandise.
• Submit vendor invoices and credits accurately and on time.
• Notify company leadership of recurring vendor, pricing, product-quality, or delivery problems.

Food Service Operations

• Oversee food preparation, food quality, production levels, product availability, and food-service profitability.
• Ensure food-service employees follow approved recipes, portion standards, cooking procedures, and holding times.
• Monitor food temperatures and required safety logs.
• Ensure food is properly labeled, dated, stored, rotated, and discarded when expired.
• Maintain clean and sanitized food-preparation, service, storage, and equipment areas.
• Monitor food waste and adjust production levels based on customer demand.
• Ensure compliance with health-department and food-safety requirements.
• Maintain required food-manager or food-handler certifications.
• Correct food-safety violations immediately and report serious concerns to company leadership.

Lottery Operations

• Ensure lottery tickets, scratch-off tickets, and lottery funds are secured and properly controlled.
• Verify lottery deliveries, activations, settlements, inventory, and returns.
• Reconcile lottery sales and ticket inventory according to company procedures.
• Investigate missing tickets, shortages, or discrepancies promptly.
• Ensure lottery sales comply with age-verification and state lottery requirements.
• Limit lottery-system access to authorized employees.
• Ensure winning tickets are processed according to established payout limits and procedures.

Age-Restricted Products

• Ensure employees verify identification for tobacco, alcohol, lottery, and other age-restricted products.
• Train employees on approved identification, refusal-of-sale, and age-verification procedures.
• Monitor compliance through observation, register reports, and available company systems.
• Prevent sales to minors, visibly intoxicated individuals, or other prohibited customers.
• Maintain required licenses, permits, and compliance notices.
• Immediately report failed compliance checks, citations, or regulatory visits to company leadership.

Safety, Security, and Regulatory Compliance

• Maintain a safe environment for employees, customers, vendors, and visitors.
• Conduct routine safety inspections and promptly correct hazards.
• Ensure exits, electrical panels, fire extinguishers, emergency shutoffs, and safety equipment remain accessible.
• Follow and enforce robbery-prevention, shoplifting, workplace-violence, emergency, and incident-response procedures.
• Ensure employees do not chase suspected shoplifters or place themselves in unsafe situations.
• Respond appropriately to accidents, injuries, threats, fires, robberies, severe weather, fuel spills, and other emergencies.
• Complete incident and accident reports accurately and promptly.
• Preserve video footage, witness information, receipts, and other evidence when required.
• Cooperate with law enforcement, regulators, insurance representatives, and authorized company personnel.
• Ensure compliance with OSHA, health department, fire marshal, environmental, labor, licensing, and other regulatory requirements.
• Keep required licenses, permits, inspection reports, and employee notices current and properly displayed.

Facility and Equipment Maintenance

• Inspect the building, parking lot, canopy, fuel pumps, signage, coolers, freezers, restrooms, lighting, doors, locks, registers, kitchen equipment, and other store assets.
• Submit repair requests and follow up until issues are resolved.
• Place unsafe or malfunctioning equipment out of service when necessary.
• Coordinate with approved technicians and contractors.
• Verify that repairs and services have been completed properly before approving documentation.
• Maintain preventive-maintenance schedules and service records.
• Control keys, access cards, alarm codes, and equipment access.
• Notify company leadership before approving non-routine repairs or expenses beyond the manager’s authority.

Reporting and Communication

• Review daily, weekly, and monthly store-performance reports.
• Submit required sales, labor, inventory, incident, maintenance, deposit, and compliance reports.
• Communicate store performance, staffing concerns, operational risks, and major incidents to the District Manager, Regional Manager, or owner.
• Participate in management meetings, conference calls, inspections, audits, and training sessions.
• Maintain complete and organized store records.
• Protect confidential employee, customer, financial, and company information.

Supervisory Responsibilities

The Store Manager directly supervises assistant managers, shift leads, cashiers, food-service employees, stock employees, and other assigned personnel.

Supervisory responsibilities may include:

• Recruiting and interviewing applicants.
• Making hiring recommendations or decisions within assigned authority.
• Preparing employee schedules.
• Assigning and directing work.
• Training and coaching employees.
• Reviewing performance.
• Approving time records.
• Addressing complaints and resolving problems.
• Administering corrective action according to company policy.
• Recommending promotions, transfers, pay changes, and terminations.
• Ensuring compliance with company policies and employment laws.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, retail management, or a related field preferred.
• At least two years of retail, convenience-store, restaurant, fuel, or customer-service experience preferred.
• At least one year of supervisory or management experience preferred.
• Experience with cash handling, employee scheduling, inventory management, and customer service.
• Ability to obtain and maintain required food-safety, alcohol, tobacco, lottery, environmental, or other certifications.
• Basic computer, email, point-of-sale, spreadsheet, and reporting skills.
• Valid driver’s license and reliable transportation may be required.
• Must meet applicable legal requirements for handling or selling age-restricted products.
• Must successfully complete any required background screening, drug testing, or motor-vehicle-record review.

Knowledge, Skills, and Abilities

• Strong leadership, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of retail sales, gross profit, labor control, inventory management, and expense control.
• Ability to read and interpret sales, labor, inventory, and financial reports.
• Strong cash-management and loss-prevention skills.
• Ability to train, coach, motivate, and hold employees accountable.
• Ability to address customer and employee concerns professionally.
• Knowledge of fuel, food-service, lottery, and convenience-store operations.
• Ability to maintain accurate records and meet reporting deadlines.
• Ability to work independently while following company policies.
• Sound judgment when handling emergencies, safety concerns, and confidential information.

Performance Expectations

The Store Manager’s performance may be evaluated based on:

• Sales and gross-profit performance.
• Labor-cost control and scheduling effectiveness.
• Inventory accuracy and shrinkage results.
• Cash and deposit accuracy.
• Fuel and merchandise margin performance.
• Food-service sales, waste, and profitability.
• Customer-service results.
• Store cleanliness and appearance.
• Employee retention, attendance, training, and performance.
• Completion of required reports and records.
• Safety, licensing, and regulatory compliance.
• Inspection, audit, and mystery-shop results.
• Maintenance of company and fuel-brand standards.
• Timely resolution of operational and employee issues.

Requirements

Scheduling and Availability Requirements

• Must be available to work a flexible schedule based on store needs.
• May be required to work mornings, evenings, overnight shifts, weekends, and holidays.
• Must be available by telephone for store emergencies, employee call-outs, alarm notifications, and urgent operational concerns.
• May be required to cover open shifts or remain at the store until appropriate coverage arrives.
• May be required to travel for bank deposits, training, meetings, inventory counts, or temporary store coverage.

Physical Requirements

The employee must be able to:

• Stand and walk for extended periods.
• Frequently bend, reach, climb, twist, push, pull, and perform repetitive movements.
• Lift, carry, move, and stock items weighing up to 50 pounds, with or without reasonable accommodation.
• Work in refrigerated areas, outdoor weather conditions, and areas near fuel, cooking equipment, cleaning chemicals, and vehicle traffic.
• Safely climb a step stool or ladder when required.
• Operate registers, office equipment, food-service equipment, fuel controls, and store machinery.
• Perform cleaning duties, including sweeping, mopping, wiping surfaces, cleaning restrooms, and removing trash.
• Communicate effectively with customers, employees, vendors, and emergency personnel.

Strong Salary, $50-60k

Flexible Timing, Day Offs