We are a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. If this sounds like you, we would love to hear from you!
Position OverviewAs a GAP Claims Adjuster, you will play a critical role in our claims operations by accurately evaluating and settling automotive extended warranty claims. We are looking for a precision-minded professional who can balance policy compliance with outstanding customer service, ensuring a seamless claims experience for all parties involved.
Key Responsibilities
- Verify claim information, including coverage, eligibility, and supporting documentation.
- Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
- Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
- Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
- Accurately and efficiently process claims within established timelines.
- Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
- Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
- Maintain accurate and organized claim records and documentation.
- Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.
Required Qualifications:
- Experience: 3+ years of recent experience in automotive claims administration or a related field.
- Industry Background: Previous experience working in an auto dealership, financial institution, or customer service environment.
- Specialized Claims: Prior experience in total loss, property and casualty (P&C), or liability investigation is strongly preferred.
- Technical Knowledge: Strong understanding of automotive systems, components, and repair processes, alongside familiarity with industry warranty regulations, guidelines, and best practices.
- Analytical & Detail-Oriented: Exceptional attention to detail, strong analytical capabilities, and high accuracy in handling multiple claims efficiently.
- Communication: Excellent interpersonal and communication skills for effective collaboration.
- Problem-Solving: Strong decision-making abilities with a proactive, self-starting approach requiring minimal supervision.
- Software Proficiency: Demonstrated ability to use claims management systems and software effectively.
- Work Ethic: Reliable, trustworthy, highly professional, and takes pride in delivering quality work while maintaining strict confidentiality.
Work Environment & Schedule
- Full-time, Monday through Friday, one Saturday per month.
- Hybrid/Remote work with occasional in-office time periodically.
- Must be able to work extended hours during peak seasons.
Other Requirements
- Must be authorized to work in the U.S.
- Must be able to pass background checks and drug testing.
Why Join Us?
This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!
INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
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