Game Day JMA Dome - Ushers & Ticket Takers - Temporary Part-Time

The Dome is seeking Temporary Game Day Usher & Ticket Takers staff to work on an as needed basis for events in the 2026-2027 academic June 2026 through May 2027 season.

Now is your chance to join a passionate dedicated service-oriented team of people who make each event memorable for our Dome guests. Our Event Staff play a critical role in the success of our events. As a member of the Dome Event Staff Team you will be part of Syracuse University Football & Basketball games Special Events such as Major Concerts Monster Jam and many more. You will also have the opportunity to return year after year as many of our team members have been with the Dome for over 40 years.

There is no better part time job in Central New York come join the fun and experience an event with us.

Education and Experience ------------------------

The right candidate is outgoing, polite, friendly, assertive and detail oriented. Previous customer service experience is required. Willing and able to actively engage Guests in difficult high-pressure situations while remaining calm and professional.

Skills and Knowledge ---------------------

Applicants must be flexible and able to work events that on average last between 4 and 6 hours. Events take place on nights, weekends and some holidays. You are expected to be available to work a majority of the high priority events such as SU Football, SU Basketball, Monster Jam and all Concert events.

Responsibilities ----------------

### Ushers

Open positions include the following:

• Professionally assist guests with determining seat location, escort guests to seat location if required.
• Provide assistance and monitor guests in each section to ensure the safety of guests.
• Observe and report matters of concern to Area Supervisor.
• Ushers are expected to interact with guests and be able to provide assistance to anyone that might require it, whether it is finding their seat location, trouble with other guests or directions in and around the stadium.
• Excellent customer service skills are required.
• Aid in the direction of orderly evacuation of the building if required.

### Ticket Takers

• Greet guest as they present their ticket for the game.
• Scan each ticket with hand held Ticket Scanners as guests enter the stadium, assuring they have a valid ticket for the event.
• Verify that the ticket scanner displays the appropriate message that signals the patron has the proper ticket.
• Monitor & Assist with crowd flow as guests enter and exit the facility.
• Aid in the direction of orderly evacuation of the building if required.

Physical Requirements ----------------------

You must be able to stand and walk during an entire event in a stadium environment. Sometimes Event Staff Team Members are required to set up or take down chairs, must be able to lift, carry up to 25 pounds or push guests in a wheelchair.

Tools and Equipment ----------------------

• Portable Ticket Scanner
• PPE will be provided and required to wear if needed. The specifics will be based on job duties.

Application Instructions -------------------------

In addition to completing an online application, please attach a resume and cover letter.