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GA DCBH Systems Analyst 1

Nleague Services Inc

Scottdale, Georgia

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Analysis Skills, Antivirus, Business Processes, Communication Skills, Computer Hardware, Cryptography, Customer Support/Service, Customer/Client Research, DNS (Domain Name System), Data Recovery, Desktop Administration, Desktop PC, Detail Oriented, Establish Priorities, Firewalls, Hardware Installation, Health Information Technology, Help Desk, Identify Issues, Laptop Hardware, Laptop PC, Licensing, Local Area Network (LAN), Malware, Microsoft Active Directory, Microsoft Office, Microsoft Windows Server, Network Access Control (NAC), Network Configuration Management, Network Support, On Site Support, Onboarding, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Spyware, Systems Administration/Management, Systems Analysis, Team Player, Technical Support, Technical Writing, Telephone Skills, Telephony, Time Management, VMWare ESX/ESXi, VMWare vSphere, VPN (Virtual Private Network), Wide Area Network (WAN), Writing Skills
LOCATION
Scottdale, Georgia
POSTED
3 days ago
Dekalb County Board Of Health IT SupportUnder direct supervision, analyzes user requirements, procedures, and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers.Job Summary:Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers.Configure & support desktop applications & ensure configurations comply with IT policies.Date backup & restore, hardware surplus.Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner. Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines. This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals. Must have great customer service and problem-solving skills. Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.General Skills:Working knowledge with active directory, DNS, and DHCPExperience with troubleshooting network connectivity issues in both LAN and WAN environmentsExperience imaging and deploying laptopsExperience providing desktop/laptop computer hardware supportSetup and install computers for New Hire On-Boarding's and Off-Boarding'sExperience supporting remote workers and troubleshooting VPN and remote technology issuesExperience with Bitlocker encryption, antivirus, and malware/spyware removal softwareProficiency in Microsoft Office 365 (Enterprise) applications.Expertise in Windows Server 2016 and above.Working knowledge of VMware ESXi and vSphere, preferredWorking knowledge with Palo Alto Firewalls, preferredWorking knowledge with Mitel Telephony System, preferredStrong oral/written communication and listening skills.Strong attention to detail.Strong analytical and problem-solving skills.Can work effectively with a team or independently.Can work well under pressure with ability to prioritize effectively.Strong ethical orientation with ability to maintain confidential information.Qualifications:Bachelor's degree in Computer Applications Computer Technology or related field OR Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.

About the Company

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Nleague Services Inc