This position is only open to current Pacific University Students
Title of Position: FWS - Financial Aid Office Assistant
Department Name, location of department: Financial Aid Office, Marsh Hall, Forest Grove Campus
Purpose of Position: This is an in-person, part-time role that supports daily office operations, provides customer service to students/parents regarding financial aid, and aids in administrative tasks like data entry and scanning.
Job Duties and Responsibilities:
- Outward facing contact with students, employees, and the public. This includes answering emails, in-person questions, and the phone.
- Processing scholarship checks
- Assist with offer letter mailings
- Lift and transport items to and from our storage room in Clark Hall
- Performs other duties as assigned
Competencies to Practice:
- Oral and written communication
- Ability to interact respectfully and effectively with people from diverse backgrounds
- Attention to detail
- Time management
General Qualifications:
- Communicates effectively and appropriately with a variety of customers, including students, faculty, staff, and the public.
- Builds on basic learning and carries it from one situation to another
- Demonstrates critical thinking skills in problem solving and decision-making
- Ability to maintain accuracy in numerous detailed record-keeping tasks
- Maintains proper appearance and personal conduct for the employee's particular job.
- Confidentiality and compliance with FERPA laws must be maintained at all times. Mandatory training provided.
- Demonstrates ability to work in a team environment
- Working conditions are a general office environment with public contact. Financial aid office hours are Monday-Friday from 9-5. This is an in-person position with no remote availability.
Length of employment: 2026-2027 academic year.
Supervisor Name: Jama Kelch
Recruiter Name & Email: Jama Kelch, kelc2063@pacificu.edu
Wage rate: $16.80 per hour (Portland-Metro Area Minimum Wage)