A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. You greet guests upon arrival, inform guests of their wait time, monitor a waiting list, answer the phones, show guests to their table and bid guests farewell as they leave.
JOB RESPONSIBILITIES
-Greeting guests as they enter, and putting them on a waiting list as necessary.
-Providing guests with menus and answering any initial questions.
-Seating guests at tables or in waiting areas.
-Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
-Engaging with guests to ensure they're happy with food and service.
-Responding to complaints and helping to resolve them.
-Answering phone calls, taking reservations and answering questions.
-A knowledge of the menu.
-Helping out with other positions in the restaurant as needed.
-Providing great customer service.
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