The Funds Received Specialist is responsible for processing, tracking, and documenting incoming reinstatement, payoff, and redemption funds for assigned states. This role works closely with lenders, clients, and internal teams to calculate quotes, verify funds, resolve payment issues, and ensure transactions are processed accurately and timely. The ideal candidate has strong mathematical aptitude, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. What You’ll Do - Process incoming reinstatement, payoff, and redemption funds for assigned states.
- Review lender funds received inquiries and requirements through client systems such as LPS, Tempo, Clarifire, and similar platforms.
- Calculate reinstatement and payoff quotes to determine whether funds are sufficient to satisfy loan requirements.
- Communicate with clients and lenders regarding funds received, quote requirements, and acceptance of payments.
- Maintain accurate spreadsheets, records, and documentation for funds received and processed.
- Track funds received packages and correspondence sent externally to ensure timely follow-up and completion.
- Research and resolve payment discrepancies and disputes, escalating issues to lenders or management when necessary.
- Respond to department emails and calls transferred to the Funds Received Department in a timely and professional manner.
- Prepare and send external payoff and reinstatement letters by fax, mail, or email.
- Provide backup support for other assigned states and assist with general department needs, including scanning, filing, faxing, emailing, and maintaining department documents.
- Exercise independent judgment and problem-solving skills when addressing payment issues, lender requirements, and other situations that may fall into a grey area.
- Adapt quickly to changes in procedures, systems, and job responsibilities as business needs evolve.
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