Retail Functional Consultant
Must Have Technical/Functional Skills
Experience: 5-7+ years of experience as a Data Consultant, Business Systems Analyst, or Functional Analyst,
with a proven track record of working on large-scale data projects.
Retail Industry Expertise: Deep, hands-on experience in the retail sector. Must understand the nuances of retail
customer data (householding, loyalty tiers, promotional activity, cross-channel behavior).
Customer Data Proficiency: Demonstrable experience with core Customer 360 / Master Data Management (MDM)
Concepts
Data Analysis & SQL: Strong proficiency in SQL for data profiling, source-to-target mapping validation, and ad-hoc
analysis. You must be comfortable getting your hands dirty in the data.
Exceptional Communication: World-class ability to communicate complex data concepts to non-technical business
audiences and to translate ambiguous business needs into precise technical requirements.
Roles & Responsibilities
Stakeholder Engagement & Requirements Gathering: Lead workshops and interviews with client stakeholders to deeply
understand and document their current and future-state needs for a unified customer view.
Functional Design & Data Modeling: Define and design the conceptual and logical customer data model. Identify key
customer attributes, entities, relationships, and hierarchies required to meet business objectives.
Source System Analysis & Data Mapping: Analyze the client's myriad source systems (e.g., Point-of-Sale, e-commerce,
Loyalty Program, Marketing Cloud, ERP, Customer Service) and create detailed data mapping specifications for the
ETL/ELT development teams.
Use Case Enablement: Collaborate with business teams to define how the Customer 360 data will activate key use
cases, such as campaign segmentation, personalization, churn prediction, and customer lifetime value (CLV) calculation
Solution Validation & UAT: Act as the functional expert during the testing and validation phases, ensuring that the
built solution meets the documented business requirements and data quality thresholds.
Documentation & Knowledge Transfer: Create and maintain comprehensive functional documentation, including
data dictionaries, process flows, and business rule definitions, to ensure the client can successfully adopt and
govern the solution.
Education:
Bachelor's degree
TCS Employee Benefits Summary
Salary Range: $120000 - $150000 a year
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