| Location | Springfield, VA |
About Unison
Unison's products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done.
Unison is proud to be recognized as a 2026 Quantum Certified Workplace in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive.
Role Overview
Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.
Description
The Functional Consultant will support the delivery and ongoing operations of PRISM, Unison's flagship Commercial Off-The-Shelf (COTS) Acquisition and Grants Management solution used by Federal agencies across the U.S. Government. This role works closely with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations.
This role is in-person in Springfield, VA, 5 days per week.
Responsibilities Include:
Serve as a functional support resource for Government users of the PRISM application
Triage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing process
Escalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholders
Provide exceptional customer service by communicating effectively with Government users and project stakeholders
Analyze reported issues, identify root causes, and recommend functional solutions or workarounds
Support software configuration management activities, including documenting configuration changes and validating system functionality
Participate in system testing, including regression, integration, and user acceptance testing activities
Assist with user training, knowledge transfer, and development of training materials and user documentation
Generate reports and perform analysis of Help Desk metrics, trends, and recurring issues
Collaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvements
Document support activities, resolutions, and best practices to improve service delivery
Represent Unison professionally while fostering strong, trusted client relationships
Required Experience:
1+ years of experience supporting enterprise software applications, ERP systems, or business applications
Experience providing software support or Help Desk services in a client-facing environment
Experience troubleshooting functional application issues and working with cross-functional teams to resolve problems
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
Preferred Experience:
Experience supporting federal government software applications
Knowledge of federal acquisition, procurement, or grants management business processes
Experience supporting acquisition systems such as PRISM or similar COTS applications
Experience with SQL queries for troubleshooting and reporting
Experience supporting software implementations or Operations & Maintenance (O&M) environments
Experience with testing, configuration management, training, and organizational change management
Experience supporting financial system interfaces or enterprise system integrations
Core Skills & Abilities:
Excellent customer service and interpersonal skills
Strong analytical and problem-solving abilities
Ability to prioritize multiple support requests in a fast-paced environment
Detail-oriented with strong organizational skills
Self-starter who can work independently while collaborating effectively within a team
Comfortable working directly with Government stakeholders in a highly secure environment
Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications
Education:
In-Person Interview:
Our hiring process requires an in-person meeting, typically the final interview. Travel and accommodations will be provided.
Clearance:
Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.
Why Join Unison:
Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.
Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.
Job Applicant Privacy Policy
If you need reasonable accommodation for any part of the employment process, please contact us at hr@unisonglobal.com and let us know the nature of your request.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES.
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