FULLY ONSITE - Full time Supervisor Remote Testing

Onsite | Full-Time | 10:00 AM–6:30 PM MT OR 11:00 AM - 7:30 PM | $25.00–$30.00/hourLead the Team Behind Secure, High-Stakes TestingEvery day, professionals across the country rely on our team to complete exams that can impact the next step in their careers. We are looking for an experienced Supervisor who can lead from the front-someone comfortable making real-time decisions, developing employees, solving problems, and holding a team accountable while keeping operations moving.

Supervisor – Remote Testing2 Positions Available!100% Onsite | Full-Time | 6:00 AM–2:30 PM MT | $25.00–$30.00/hour100% Onsite | Full-Time | 10:00 AM–6:30 PM MT OR 11:00 AM - 7:30 PM | $25.00–$30.00/hourLead the Team Behind Secure, High-Stakes TestingEvery day, professionals across the country rely on our team to complete exams that can impact the next step in their careers.Behind those exams is a fast-moving operation where security matters, details matter, and strong leadership matters.We are looking for an experienced Supervisor who can lead from the front-someone comfortable making real-time decisions, developing employees, solving problems, and holding a team accountable while keeping operations moving.This is not a passive leadership role. You will be visible, involved, and actively engaged with your team throughout your shift.What You'll OwnLead daily remote testing and onboarding operationsProtect exam integrity and ensure compliance with client requirementsMonitor testing volume, workflow, staffing, and assignmentsIdentify and respond to potential security concernsTroubleshoot technical and candidate issues and handle escalationsCoach employees and address performance, attendance, and behavioral concernsConduct one-on-ones and participate in corrective actionsManage schedules, time punches, attendance, and time-off requestsSupport interviewing, training, and onboardingStep into onboarding, proctoring, calls, emails, or SMS when operational demand requires itPartner across departments to resolve issues and maintain service levelsOur supervisors don't lead from the sidelines. You won't be expected to know everything on day one-but you will be expected to learn the operation, ask questions, take ownership, and follow through.What Success Looks LikeWithin your first 90 days, we want you to:Know your team. Build relationships, understand individual strengths and coaching needs, and establish yourself as a consistent and approachable leader.Know the operation. Develop a strong understanding of our systems, testing requirements, security expectations, and procedures.Be visible. Your team should know you are present, engaged, and available-not simply because of your title, but because of how you lead.Create consistency. Reinforce expectations, follow through on commitments, address problems early, and help build a positive and accountable team.We're Looking for Someone Who...Has 2+ years of supervisory experienceIs comfortable holding employees accountable and having difficult conversationsCommunicates clearly and follows throughCan prioritize quickly in a fast-moving environmentDemonstrates strong judgment and remains composed under pressureIs technically savvy and comfortable troubleshootingNotices details and understands the importance of following established proceduresLooks for solutions and takes ownershipIs comfortable working within strict compliance and security requirementsHas operations, call center, or testing experience (strongly preferred) Schedule & CompensationMonday–Friday | 6:00 AM–2:30 PM MT 100% Onsite $25.00–$30.00/hour, based on experienceFlexibility is required based on operational needs, and overtime may occasionally be necessary during peak periods or staffing gaps.Why Prov?We are a growing, privately owned organization supporting professional testing and licensure.This isn't simply an opportunity to manage a shift. It's an opportunity to develop people, solve problems, influence how an operation runs, and make a measurable impact.If that sounds like the kind of leadership role you're looking for, we'd like to meet you!