Highlights
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
Numbers & Facts
| Location | Worcester, MA |
| Job Type | Full-time, Employee |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
Title: CGL Sr Technical Consultant - Casualty Claims
Client: Hanover Insurance
Location: Worcester, MA OR Remote
Duration: Fulltime
Description
Our Claims team is currently seeking a CGL Sr Technical Consultant Casualty Claims. This is a full time, exempt role, 2 days in office OR fully remotely (100%) for those who are not near a Hanover office.
POSITION OVERVIEW:
This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.
IN THIS ROLE, YOU WILL:
WHAT YOU NEED TO APPLY:
CAREER DEVELOPMENT:
BENEFITS:
Client: Hanover Insurance
Location: Worcester, MA OR Remote
Duration: Fulltime
Description
Our Claims team is currently seeking a CGL Sr Technical Consultant Casualty Claims. This is a full time, exempt role, 2 days in office OR fully remotely (100%) for those who are not near a Hanover office.
POSITION OVERVIEW:
This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.
IN THIS ROLE, YOU WILL:
- Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits.
- Responsible for the settlement of CGL litigated cases, involving disputes over coverage, liability, and damages issues.
- Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies.
- Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion.
- Identifies possibly suspicious claims
- Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder’s coverage is in question.
- These claims require the highest level of investigation, analysis, evaluation, and negotiation.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Will be utilized as a technical resource by adjusters.
- Will represent the company at mediation, arbitration and trials.
- Review and analyze contracts, leases, and identify risk transfer opportunities
- Demonstrate ability to write positional coverage letters.
- Manage litigation expenses.
- Reports into Unit Manager
WHAT YOU NEED TO APPLY:
- Must have 5+ years Commercial General Liability Litigation experience with insurance carrier.
- TPA only experience will not be considered.
- Bachelor’s degree or equivalent experience, industry designation preferred.
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Considers the perspectives of others and gives them credibility
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Ability to work in a paperless environment.
- This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
- It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
- We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
- Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.