Teller
POSITION PURPOSE
A Teller is often the first point of contact in delivering REV's promise of an exceptional member experience. Tellers play a key role in building trust and confidence with members by performing transactions accurately, resolving issues promptly, and creating a welcoming, efficient experience. This position is ideal for individuals who take pride in their attention to detail, thrive in a fast-paced environment, and are passionate about helping others.
Duties & Responsibilities
Assumes responsibility for creating an exceptional member experience through basic financial transactions:
- Serve as a frontline ambassador by greeting members warmly and providing prompt, courteous, and accurate service.
- Process routine financial transactions such as deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy and professionalism.
- Actively listen to member needs and connect them to appropriate products, services, or specialists.
- Maintain and balance a cash drawer daily, following internal controls and security procedures.
- Assist in resolving member inquiries, account issues, and discrepancies with empathy and urgency.
- Educate members on self-service options including online and mobile banking tools.
- Participate in team sales and service goals by identifying opportunities to deepen member relationships.
- Support branch operations and contribute to a strong team culture through flexibility, reliability, and accountability.
Assumes responsibility for other duties as required or assigned.
Skills & Qualifications
Education/Certification & EXPERIENCE:
- High School diploma or equivalent education and experience.
- At least 6 months of customer service, cash handling, or retail banking experience.
Skills/ABILITIES:
- Basic math aptitude and comfort with technology and digital platforms.
- Excellent interpersonal and communication skills.
- Strong attention to detail and commitment to accuracy.
- Demonstrated reliability and integrity in previous roles.
- Bilingual proficiency is a plus.
- Desire to grow within the organization and learn new responsibilities.
- Compliance with all governing regulations, especially the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws