Benefits:- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Training & development
- Vision insurance
About the Role:Northside Auto in Watertown, WI is looking for a motivated and customer-focused Service Advisor to join our team full time! This is a fantastic opportunity to be the face of a trusted automotive shop, connecting customers with the expert repairs and maintenance they need to keep their vehicles running smoothly.
Responsibilities:- Greet customers and serve as the primary point of contact for all service and repair needs
- Listen to customer concerns, document vehicle issues, and communicate them clearly to technicians
- Prepare accurate repair orders, estimates, and invoices for automotive services
- Provide service recommendations and upsell maintenance packages when appropriate
- Keep customers informed on repair status, timelines, and costs throughout the process
- Coordinate workflow between the front desk and the service bay to ensure efficiency
- Handle customer follow-up and ensure satisfaction upon vehicle delivery
Requirements:- Previous experience as a service advisor, service writer, or in a customer-facing automotive role preferred
- Strong communication and interpersonal skills with a customer-first attitude
- Basic knowledge of automotive systems, repairs, and maintenance services
- Ability to multitask and stay organized in a fast-paced shop environment
- Proficiency with shop management software or ability to learn quickly
- Valid driver's license with a clean driving record
- Reliable, punctual, and a strong team player
About Us:Northside Auto is a trusted automotive repair shop proudly serving the Watertown, WI community. Our customers keep coming back because of our honest, reliable service and the skilled team that stands behind every repair. We take care of our employees just as well as we take care of our customers — come see why Northside Auto is a great place to build your career. For more details call or text John at 920-210-3773. Thank you!