Full-Time Scheduler – Conway Office

Senior Helpers | Conway, SC | Full-Time

Senior Helpers is seeking an organized, dependable, and customer-focused Full-Time Scheduler to join our team at our Conway office.

The Scheduler plays a vital role in ensuring our clients receive consistent, high-quality in-home care by coordinating caregiver schedules, managing staffing needs, and resolving scheduling challenges. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can balance multiple priorities while maintaining excellent communication with clients, caregivers, and office staff.

Work Schedule: Monday–Friday, 9:00 AM–5:00 PM.

Senior Helpers is proud to be the first and only national in-home care provider certified as a Great Place to Work. We are committed to creating a supportive, respectful workplace where our team members are valued for the important role they play in improving the lives of our clients and their families.

Key Responsibilities

• Coordinate caregiver assignments and schedules for new and existing clients based on assessments, care plans, and staffing availability.

• Maintain appropriate caregiver coverage while supporting efficient scheduling and company profitability.

• Manage daily scheduling needs, including call-outs, emergencies, last-minute changes, and coverage gaps.

• Ensure schedules are fully staffed for the following business day and upcoming weekends before the end of each workday.

• Communicate professionally and promptly with caregivers, clients, and office staff regarding schedule changes and staffing concerns.

• Accurately document caregiver call-outs, assignment refusals, late arrivals, early departures, and other scheduling-related incidents in WellSky.

• Collaborate with the Care Manager and Office Manager to address scheduling concerns and maintain continuity of care.

• Participate in on-call scheduling responsibilities as assigned.

• Work closely with HR to communicate staffing shortages, recruitment needs, and caregiver availability.

• Assist with maintaining caregiver records and tracking required licenses, certifications, insurance, and other documentation in WellSky.

• Regularly review and audit timecards to help ensure scheduled hours align with actual hours worked.

• Provide dependable support to the office team and help maintain smooth daily operations.

Qualifications and Skills

• At least one year of experience in scheduling, staffing, recruiting, or a related field is required. 

• Previous customer service experience required.

• Healthcare staffing or home care industry experience preferred.

• Excellent organizational, communication, and time-management skills.

• Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.

• Ability to manage competing priorities, meet deadlines, and respond effectively to unexpected changes.

• Comfortable handling a multi-line phone system and communicating professionally under pressure.

• Strong attention to detail and accurate record-keeping skills.

• Ability to work independently while contributing to a collaborative team environment.

• Dependable, flexible, and committed to helping clients receive reliable, consistent care.

Benefits and Perks

• Next-day pay available through Tapcheck.

• Training and professional development opportunities through our Center of Excellence.

• 401(k) with company match after one year of employment for eligible full-time employees.

• Paid time off (PTO) accrual after 90 days of employment.

• Health, dental, and vision insurance for eligible employees working at least 30 hours per week, available after 90 days of employment.

Equal Opportunity Employer

Senior Helpers is an equal opportunity employer committed to providing an inclusive workplace. Employment decisions are made without discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.