Full-Time QA Manager (PM Shift)

Who We Are:

Since 1991 RNA Facilities Management has offered high-quality janitorial services, facility maintenance & engineering, school bus transportation, snow & ice removal, painting, and landscaping services. As a member of the U.S. Green Building Association, RNA takes a holistic approach to cleaning and maintaining facilities. We have been redefining what it means to be clean with our 'RNA Quality Standard.' This unique approach combines efficient and effective cleaning methods that we have honed over three decades, always striving to surpass our client's expectations.

What We Are Looking For

RNA Facilities Management is seeking a hands‑on, customer‑focused Janitorial Quality Assurance Manager to elevate service delivery and ensure contract compliance across assigned client sites. You will lead inspection programs, coach frontline teams, and partner with operations and clients to achieve measurable quality, safety, and productivity outcomes. The ideal candidate brings strong janitorial operations knowledge, a continuous‑improvement mindset, and the ability to influence results across multiple shifts.

Candidates must be available to work a flexible schedule, as assigned hours and days may change.

Quality Assurance Manager Responsibilities:

• Build, implement, and maintain a standardized quality inspection program (scorecards, audit cadence, corrective action tracking) aligned to client scopes of work (SOWs).
• Conduct routine and surprise inspections across client sites; document deficiencies with photos, root causes, and time‑bound corrective actions.
• Partner with Site Supervisors and Account Managers to coach teams, close gaps, and verify sustained improvements; escalate recurring issues.
• Analyze quality trends (by site, shift, task, zone); publish weekly/monthly QA dashboards and action plans.
• Validate compliance with SOW frequencies (daily/weekly/monthly/periodic), including restrooms, common areas, waste, floor care, and specialty tasks.
• Lead readiness for client walkthroughs, business reviews, and third‑party audits; present QA results and improvement roadmaps.
• Maintain standards for safety and regulatory compliance (PPE usage, chemical handling, SDS, equipment lockout/tagout); reinforce incident‑prevention behaviors.
• In healthcare and high‑risk environments, ensure infection‑prevention protocols are followed (e.g., isolation rooms, terminal cleans, sharps awareness, biohazard segregation).
• Verify equipment readiness and PM adherence (e.g., autoscrubbers, vacuums, burnishers) and ensure proper dilution and dispensing of chemicals.
• Support onboarding and upskilling: train staff on SOPs, equipment, appearance standards, and client‑specific protocols; certify competencies.
• Collaborate with scheduling/operations to align staffing and periodic projects (floor care, carpet extraction, high dusting) with service windows and KPIs.
• Maintain accurate QA documentation, client communication logs, and follow‑ups in the inspection platform; ensure transparency and traceability.
• Drive a culture of continuous improvement using 5S, standard work, and PDCA problem‑solving.
• Other responsibilities as assigned by your supervisor.

Quality Assurance Manager Requirements:

• 3+ years of janitorial operations, facilities services, or quality assurance experience.
• Familiarity with industry standards/frameworks (e.g., custodial SOPs, audit scoring, continuous improvement).
• Strong knowledge of custodial methods (restroom sanitization, floor care systems, carpet care, waste/recycling, specialty surfaces).
• Proficient with mobile inspection tools and MS Office/Teams; data‑driven with the ability to turn findings into action.
• Excellent communication and client‑facing skills; able to coach, influence, and hold teams accountable across shifts.
• Reliable, safety‑minded, and familiar with chemical safety, PPE, and SDS practices.
• Valid driver's license and ability to travel between sites; reliable transportation.
• High school diploma, GED, or suitable equivalent; additional facilities or QA certifications a plus.
• Authorized to work in the U.S. - We Use E‑Verify.

Quality Assurance Manager Benefits (Full Time Employees):

• Health
• Vision
• Dental
• Life
• 401k
• RNA Facilities Management is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of RNA Facilities Management to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. RNA Facilities Management also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985

Monday - Friday

3:00PM - 11:00PM Schedule is open to change based on business needs