Full-Time Midnights Operations Specialist

Full Time Operations Specialist Job Description

About Us:

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually. 

Mission:

Ending homelessness, one person at a time. 

Position Profile:

This position works as an active member of the Shelter Operations Team and is charged with the smooth operation of the shelter floors during their assigned shift.  Responsibilities include ensuring the safety of all guests and performing duties in a manner that is consistent with the overall mission of the Shelter Association of Washtenaw County. This posting is for a midnight shift schedule Sunday-Thursday from 12:00 am - 8:30 am.  This role is represented by our Union, the Delonis Workers United of Ypsilanti Industrial Workers of the World.

Pay & Benefits:

This is a full-time, hourly, non-exempt position. The hourly rate for this position is currently $19.92/hr. The Shelter Association offers paid time off, among other benefits, for full-time staff.

Duties & Responsibilities:  

• Committed to SAWC’s mission of ending homelessness
• Interacting with clients in a non-judgmental ethical manner
• Responsible for the operation of the specific location of your placement based on the tasks encompassed by the applicable shift guides

Collaborate with and guide volunteers, including assigning positions for the evening

• Ensure all current clients have checked in to the building appropriately
• Utilize Homelessness Information System (HMIS) to record services offered and reporting accuracy of client service data
• Supportive, empathetic, confidential listening and offering clients general assistance
• Implement SAWC operations policies and procedures

• Document various client information and activities in our records system and in staff notes professionally and appropriately
• Responsible for the cleanliness and organization of the floor or space you are working on, including floors, countertops, chairs, tables, and mats
• Welcome and orient new clients to rules and responsibilities of the floor and congregate living
• Must be on time for work and utilize the mobile phone or computer time clock to document hours by clocking in and clocking out
• Ensure the provided equipment, including two Narcan containers, your employee ID badge, a walkie-talkie, and a CPR shield, is on hand at all times
• Other duties, as assigned

Qualifications:

• Associate's degree, professional certification, BS or BA in Social Work or one to two years of experience in the human service field
• Knowledge of housing instability, mental health, substance use disorders, and poverty issues is helpful

Additionally the person that fills this position must:

• Be able to work as a team member 
• Utilize good judgment and clear thinking in crisis situations 
• Have a high degree of cultural competency and equity lens 
• Remain mindful of personal boundaries, ethical obligations, and the privacy of client needs
• Have a commitment to economic justice, civil and human rights issues
• Maintain alignment with the NASW Code of Ethics

Health and Safety

The Shelter Association is committed to ensuring the health and safety of our clients and staff. This is especially imperative given that this role requires in-person work with a vulnerable population.  To do this, we are partnered with our local Public Health department and have enacted significant health and safety measures including: 

• Communicable contagions must be responded to in accordance with CDC/Public Health guidance
• Utilize and follow Personal Protective Equipment (PPE) training with the supplies provided

• Follow onsite cleaning protocols for hazards and spills
• Coordination with local hospital systems and Public Health

The Shelter Association of Washtenaw County is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.