Full-Time Medical Assistant (MA) or Licensed Practical Nurse (LPN)

Description

The Full-Time Medical Assistant or Licensed Practical Nurse is a vital clinical support position at Behavioral Health Clinic (BHC). This position helps ensure high-quality patient care by supporting providers, coordinating patient needs, and maintaining a welcoming environment. Through compassionate interactions and accurate clinical documentation, the employee helps meet the needs of clients, providers, and referral sources while supporting efficient clinic operations.

BHC Mission

To empower wellbeing through compassionate, evidence-based mental health services that meet every individual with care, respect, and understanding.

BHC Core Competencies

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

BHC Values

• Adaptability: We remain flexible, responsive, and resilient as the needs of our clients, team, and industry evolve.
• Collaboration: We foster strong partnerships and teamwork within and beyond the organization. We embrace learning and curiosity.
• Delivering Excellence: We set and achieve high standards and stay at the forefront of mental health in everything we do.
• Empathy: We put people first with kindness and understanding.
• Integrity: We uphold transparency, ethical practices, and accountability in our work.

Duties and Responsibilities

• Greet patients and prepare them for psychiatric appointments, creating a welcoming and supportive environment.
• Collect and document vital signs, medical histories, and medication lists.
• Coordinate patient scheduling, referrals, and follow-ups to support continuity of care.
• Maintain accurate, up-to-date electronic health records (EHR) in accordance with clinic policies.
• Assist with prior authorizations, prescription refills, and medication-related tasks within the employee’s training, credentials, and scope of practice.
• Provide patient education about medications, treatment plans, and psychiatric wellness resources, as directed by the care team.
• Ensure exam rooms and medical equipment are properly sanitized and stocked.
• Collaborate with the psychiatric care team to communicate effectively and support patient needs.
• Follow HIPAA requirements and clinic confidentiality policies to protect patient information.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program desired.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
• Candidates hired as a Licensed Practical Nurse must hold an active LPN license applicable to the position.
• Prior experience in a psychiatric or behavioral health setting preferred.
• Strong organizational, communication, and multitasking skills.
• Proficiency with electronic health records and basic medical procedures.
• Compassionate, patient-focused, and able to work effectively in a team-oriented environment.
• Strong verbal and written communication skills, with a positive and confident tone.

Confidentiality and Required Training

This position may have access to confidential patient, employee, applicant, benefit, health, financial, and organizational information. The employee must use this information only for authorized business purposes and protect it in accordance with applicable laws, professional standards, and BHC policies. Required training may include new-hire orientation, HIPAA and privacy, information security, compliance, EHR-system training, and other role-specific training assigned by BHC.

Physical Demands and Work Environment

This position primarily involves work in a clinical office environment and may include computer and telephone use, standing and walking, communicating verbally and in writing, and using standard office and medical equipment. The employee may occasionally need to reach, bend, or lift and carry office or clinical materials weighing up to 20 pounds. Reasonable accommodations may be provided as required by applicable law.

Benefits

Eligible employees may receive a competitive benefits package, including health and wellness benefits, paid time off, retirement benefits, and other employee resources. Eligibility varies based on employment status and plan requirements.

Equal Employment Opportunity

BHC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BHC provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Employment Eligibility Verification

In accordance with legal requirements and company policies, successful candidates must complete Form I-9, Employment Eligibility Verification, as part of BHC’s onboarding process.