The Hotel Housekeeper plays an important role in maintaining the beauty and cleanliness of Interlochen's campus, ensuring that all guests and visitors experience a welcoming and comfortable environment. This position is responsible for keeping guest rooms, common areas, and rental spaces clean and well-maintained, contributing to the overall atmosphere of our vibrant arts community. Housekeepers work both independently and as part of a team, depending on the needs of the business, and help make Interlochen a place that feels like home for everyone who visits.
Essential Duties & Responsibilities:
- Clean and maintain guest rooms, common areas, and facilities, including flooring and fixtures.
- Remove trash and debris to ensure cleanliness and sanitation across the campus.
- Report any maintenance issues and place work orders for necessary repairs.
- Perform deep-cleaning tasks and special cleaning assignments as needed.
- Ensure rental spaces and hotel accommodations meet cleanliness and presentation standards.
- Support the overall beauty and welcoming atmosphere of the campus by maintaining high cleanliness standards.
- Follow all ICA policies and procedures while maintaining efficiency and effectiveness in housekeeping tasks.
- Respect and uphold the cultural diversity of staff and guests.
- Prioritize tasks to align with organizational goals and guest satisfaction.
- Perform other duties as assigned.
- Ability to determine space access in order to perform cleaning tasks.
- Ability to work with space users to determine access for cleaning purposes.
- Ability to assess when to return to complete tasks if regularly scheduled space is unavailable.
- Ability to ensure cleaning results meet ICA's demonstrated standards.
- Ability to follow and execute specific verbal and written instructions.
- Strong communication skills, both verbal and written.
- Ability to maintain positive interaction with both internal and external stakeholders.
- Demonstrates respect for cultural, ethnic, spiritual, and linguistic diversity, including differences in personal goals, lifestyle choices, and varying family backgrounds and histories.
- Prior housekeeping experience is a plus, but not required.
- Health, dental, and vision insurance
- Vacation, Sick, Holiday and generous winter holiday time off
- Life insurance
- Voluntary life insurance
- Short and long-term disability
- Employee development & tuition reimbursement programs
- 403(b) plan, managed by TIAA
- Free or discounted employee tickets to Interlochen performances and events *some exceptions apply
- Early event ticket purchase before general public sales begin
- Free Stone Cafeteria meal on shift
- Dennison Recreation Center accessibility (includes spouses)
- Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)
- Employee Referral Program (cash payments)
- Tuition discounts for employee's children at Academy, Camp and Interlochen Online
- Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave).
Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program. This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care.