Location: St. Augustine Ambulatory Surgery Center Employment Type: Full-Time
Position Summary
We are seeking a friendly, professional, and highly organized Front Desk Receptionist / Patient Services Coordinator to join our surgical facility team. This position serves as the first point of contact for patients and families and plays a critical role in ensuring a positive patient experience. The ideal candidate thrives in a fast-paced healthcare environment, can effectively multitask, and remains calm and patient when priorities change throughout the day.
This position may develop into an Insurance Verification and Authorization Specialist role for candidates interested in expanding their responsibilities.
Essential Duties and Responsibilities
- Answer incoming phone calls, transfer calls appropriately, and assist callers with questions or concerns.
- Greet patients and visitors in a courteous and professional manner and direct them to the appropriate location.
- Check in patients on the day of surgery by:
- Collecting and copying identification and insurance cards
- Obtaining required signatures on consent forms
- Verifying designated drivers
- Collecting patient payments due at the time of service
- Notifying the Pre-Op team when patients are ready
- Print and distribute daily schedules as needed.
- Communicate updates from Pre-Op, Operating Room (OR), and PACU teams to family members in the waiting area.
- Maintain a clean, organized, and welcoming reception and waiting room environment.
- Provide exceptional customer service to patients, families, and staff.
- Assist with other administrative duties as assigned.
Qualifications
Required
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to multitask effectively and adapt quickly to changing priorities.
- Professional demeanor with a positive, helpful attitude.
- Excellent attention to detail and organizational skills.
- Ability to work well under pressure in a healthcare environment.
Preferred
- Previous front desk, receptionist, or medical office experience.
- Experience working in a surgical center, physician office, or healthcare setting.
- Knowledge of medical insurance and patient registration processes.
- Insurance verification and authorization experience is a plus.
Desired Attributes
We're looking for someone who:
- Enjoys helping patients and families during what can be a stressful time.
- Demonstrates patience, compassion, and professionalism.
- Can frequently shift focus as patient needs and daily schedules change.
- Works well both independently and as part of a team.
- Maintains a positive attitude in a fast-paced environment.
Benefits
PTO, Health, dental, vision, and 401k for fulltime employment.