Full-Time Customer Service Representative

Description

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales Consultants & customers!

What's in it for you? We provide medical, dental, vision and retirement benefits (401k matching!), free on-site gym, and a discount in our on-site cafeteria (our favorite benefit!)

This position is located at our beautiful office in Meridian and the hours are 8:00am- 4:30pm Monday- Friday.

What does a Customer Service Representative do every day?

You will be answering questions and solving problems for our independent sales Consultants and/or customers by:

• Answering 35-45 phone calls per shift
• Responding simultaneously to multiple chat messages; around 40-50 per shift
• Replying to email inquiries
• Providing GREAT customer service!

What should I be able to do to be awesome at this job?

• Work with technology
• Be comfortable using multiple software platforms at one time
• Solve problems and know when to ask for help (if you can't solve the problem!)
• Be positive and upbeat both over the phone and through written communication
• English/Spanish bilingual preferred!

Sounds great, what's next?

• Submit your application
• Complete a grammar/ written assessment
• If you pass the assessment, we'll reach out to schedule an interview