Position Summary
As a Contact Agent, you will be interacting with our members via phone on a day-to-day basis. You will process account transfers, loan payments, and cashier's checks. You will open and close accounts, assist members with account problems, and answer their questions. At the end of each day, you'll balance your transactions and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This position has the potential for remote work based on management discretion. This position offers a staring hourly rate of $18/hr.
Work Schedule
This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.
Key Responsibilities
- Handle inbound calls with professionalism and empathy
- Process account transfers, loan payments, and cashier's checks
- Communicate effectively and accurately
- Open and close accounts, troubleshoot account issues, and answer member questions
- Balance daily transactions and verify totals to ensure accuracy
- Deliver exceptional service that builds trust and loyalty
What We Offer
- Competitive pay based on experience
- Comprehensive benefits package (medical, dental, 401(k), etc.)
- Paid time off and company holidays
- Opportunities for professional growth and advancement
- Supportive, collaborative work environment
Required Qualifications
- High School Diploma or GED certificate
- Phone/call center experience
- Excellent customer service skills
- Attention to detail
- Computer skills
Competencies
- Excellent communication skills and willingness to assist others
- Professional appearance, dress, and attitude
- Good analytical and problem-solving abilities
- Ability to maintain an effective and efficient workflow
- Well organized and detail oriented
- Excellent organizational and time management skills
- Ability to operate related computer applications and business equipment
Equal Opportunity Employer / Veterans / Disabled
Bilingual a plus.